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Tourist
Posts: 2

Is my new Hero4 Session defective? Lots of vertical lines and digital static (video noise)

Purchased a brand new Hero4 Session through GoPro and this is what all of my videos look like the first time I took the camera out today.  Is my camera broken or defective?  I don't understand why my videos look so awful.  This looks nothing like anything I've ever seen posted by GoPro.  If this is the actual quality of the Hero4 Session this will be returned.  The video seemed to get progressively worse in lower light.

 

This camera has to be defective right?

 

The micro SD card is a SanDisk 32 and was formated to FAT32.

 

IMG_5822.JPG

 

I'm at a loss here can anyone help?

 

https://youtu.be/G7Nxv_vFLJc

 

https://youtu.be/CcpFBpgWjvQ

 

https://youtu.be/G4Ef3Hnlrr8

 

Thanks

Nomad
Posts: 142

Re: Is my new Hero4 Session defective? Lots of vertical lines and digital static (video noise)

Yeah, that ain't right. The SD card should be fast enough, and it might be something wrong with the card. If it where me, I would try using another card, doing a factory reset on the camera, and if nothing helps, contact tech support/customer service to see if you can get it replaced. 

 

GoPro Community Manager
Posts: 5,853

Re: Is my new Hero4 Session defective? Lots of vertical lines and digital static (video noise)

@herrtrigger - That could be an issue with the sensor. Best option is to contact our Customer Support team directly - https://gopro.com/help/PKBContactus.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: Is my new Hero4 Session defective? Lots of vertical lines and digital static (video noise)

Thank you for the replies.  The video was even worse today.  I haven't cut out any of the video I recorded today because it was all exactly like this.

 

It is not the SD card, I removed the SD card and used the GoPro Capture app on my phone to get this screen shot:  

Hero4 Session Screenshot.jpg

 

I submitted an email to GoPro support and linked this post but have not heard anything yet.  Really hoping they will send me a new camera because this one is worthless.

 

I tried to look up how to do a factory reset, but that just seems to be for reseting the wifi name and password.  Is there another hard reset that I can do?