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Tourist
Posts: 4

Is my Hero 7 Black defective?

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Is this right? the lower right corner (under lens) sticks out. My hero 5 black isn't like that. 

IMG_1555.JPG


Accepted Solutions
Explorer
Posts: 13,029

Re: Is my Hero 7 Black defective?

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If you purchased from GoPro.com, just contact their support team and they can arrange for an exchange https://gopro.com/help/ContactUs

Otherwise, exchange it with the seller (if not GoPro) if possible.

This is a member to member support forum, so we can't help you with this. Sorry.

View solution in original post


All Replies
Adventurer
Posts: 13,678

Re: Is my Hero 7 Black defective?

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open box return you got.  welcome to the clu. return it . if not satasfied.

Tourist
Posts: 7

Re: Is my Hero 7 Black defective?

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I'd rather you get it replaced. Might not be waterproof if the lens cover isn't set properly.

Explorer
Posts: 13,029

Re: Is my Hero 7 Black defective?

[ New ]
If you purchased from GoPro.com, just contact their support team and they can arrange for an exchange https://gopro.com/help/ContactUs

Otherwise, exchange it with the seller (if not GoPro) if possible.

This is a member to member support forum, so we can't help you with this. Sorry.
Adventurer
Posts: 13,678

Re: Is my Hero 7 Black defective?

[ New ]

 the  seating of the faceplate are rushed to the market and something the Hero 7  owners pay the price on not being waterproof. we do things correctly  double checking. and when   we dunk it gopro is quick to blame the consumer. prime example of POOR  product 

Tourist
Posts: 4

Re: Is my Hero 7 Black defective?

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The thing is that I brought it from Costco, they are sold out of it. Will gopro help with fixing this?

GoPro
Posts: 18,380

Re: Is my Hero 7 Black defective?

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Hello, @grayshore75848 It would be best to get in touch with Support, as advised. They will be able to sort it out for you. 

Adventurer
Posts: 13,678

Re: Is my Hero 7 Black defective?

[ New ]

Costco has a great return Policy, .  you just need the receipt.  gopro will ask for a photo, a bill, and  your Email address.

they will replace it for free if they find it a defect.