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Sightseer
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Accepted Solution

Is my GoPro Hero 7 Silver still waterproof?

I dropped it on the ground and the framing around the lense dented, so there’s a small gap between the lense and silver frame. I obviously don’t want to test if it’s still waterproof in case I break, but has anyone had a similar situation? If you give me your email I can provide pictures of the damage, but I’d like to know ASAP??!!

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GoPro
Posts: 5,794

Re: Is my GoPro Hero 7 Silver still waterproof?

Thanks for the update, @grandpeak26345. Although the gap appears to be small, this might affect the camera's waterproof ability.

 

Please let our Support team know so they can help you with the next steps. You may reach them by phone or chat. Ensure to have your camera and proof of purchase ready for any information that they may need.

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GoPro
Posts: 14,040

Re: Is my GoPro Hero 7 Silver still waterproof?

Hi @grandpeak26345

 

Would you mind sending a picture of the camera showing the dented part?

This will help us assess the issue further.

 

Thanks!

Ej

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Sightseer
Posts: 3

Re: Is my GoPro Hero 7 Silver still waterproof?

 
IMG-9454.JPG
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Sightseer
Posts: 3

Re: Is my GoPro Hero 7 Silver still waterproof?

 
IMG-9455.JPG
Highlighted
GoPro
Posts: 5,794

Re: Is my GoPro Hero 7 Silver still waterproof?

Thanks for the update, @grandpeak26345. Although the gap appears to be small, this might affect the camera's waterproof ability.

 

Please let our Support team know so they can help you with the next steps. You may reach them by phone or chat. Ensure to have your camera and proof of purchase ready for any information that they may need.