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Sightseer
Posts: 3

Is customs charge needs to be paid separately for an online order from Australia?

[ New ]

I have ordered hero 9 via online from Sydney Au, and today i received a sms saying "We have attempted to deliver ur package., but there is an unpaid customs charge. Follow the instructions..."

Did any one received such message who made order from australia? 


Accepted Solutions
GoPro
Posts: 24,583

Re: Is customs charge needs to be paid separately for an online order from Australia?

[ New ]

Hi @bageeshlal04

 

Please refer to GoPro Shipping Policy

You may also reach out to our Support Team for further assistance.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.
 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,583

Re: Is customs charge needs to be paid separately for an online order from Australia?

[ New ]

Hi @bageeshlal04

 

Please refer to GoPro Shipping Policy

You may also reach out to our Support Team for further assistance.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.
 

Thanks!

Ej