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GoPro
Posts: 233

Re: Is ability to set Hero4 Session Default Mode broken?

Hey @Anonymous, 

 

We appreciate your feedback and suggestions. 

 

While we hear you 100%, at this time, the features of this camera are set. I'm not an engineer nor do I have any prevalent information on why this isn't available. All I can assume is that there is a reason for it and we may not be seeing the whole picture. 

 

I can see how one may think this leads into us not listening to our customers feedback and I'm here to let you know, we absolutely DO listen to our customers! That is evident in the majority of features/mounts/accessories we currently have available. The more we have customers in favor of this, the better likelihood it gets attention. 

 

Let us know if you have any other questions. 

 

Lorraine

 

 

 

 

 

Anonymous
Posts: 0

Re: Is ability to set Hero4 Session Default Mode broken?

Yep keen to have give default setting a changeable thing. I understand the engineers must work a lot with the camera to get it to start up and begin recording as soon as possible but still... Some people wish to use the button of their camera in different ways of course.

I personally have owned mine for 6 months and now I'm leaving for a trip and I can't change the default button to take a single photo... it seems silly. Of course I can hold the button down and begin multi shot but when taking selfies n such, it's hard to know when it actually took the shot.

It's also inconvenient to use the button on the back every time to change the mode every time I want a single photo
Explorer
Posts: 11,174

Re: Is ability to set Hero4 Session Default Mode broken?

So, the answer to the original posted question is, no your Session default mode is not broke.

Looping works but you have to access it remotely.

You want a feature that the camera is not providing. If you go to the, "Contact Us" link you can use the email drop down menu and select suggestions and write to GoPro directly about your wants.

If you think it's all a conspiracy, and just a means for GoPro to get you to buy an upgraded model, you may or may not be correct. Not an unheard of business decision. It happens all the time. IPhone is a great example of that business model. However, making an assumption doesn't make it true no matter how much sense it makes. And, as someone who has coded in Pascal, C, C+, and visual basic I can tell you that even the simplest fixes can cause havoc elsewhere. So it could be more complicated than you think.

Although it doesn't fit your needs, I'm sure it makes more sense for GoPro to concentrate their efforts on the new product line rather than enhancing the current or older model cameras. That's not to say that they won't upgrade the firmware, but while you would like one push button looping, you're still a minority of those who bought the camera.

Perhaps it will cost them your recommend. You might go to a competitor. I'm sure that is not their intention and if it was just three lines of code and fifteen minutes to change, they would. In my experience, GoPro has been more than fair, produced awesome cameras, and given quick courteous service. I'm sorry if you don't feel the same.

Regards,

Daniel (not a GoPro employee so don't take what I've said out on them 😉)
Hiker
Posts: 21

Re: Is ability to set Hero4 Session Default Mode broken?

Funny, the Go Pro point and shoot model has the most complicated UI. 

 

Fix it Go Pro. The more realistically priced Session beats your other models in convenience (auto shut off! OMG!) but you failed in the details.

Explorer
Posts: 11,174

Re: Is ability to set Hero4 Session Default Mode broken?

Anonymous
Posts: 0

Re: Is ability to set Hero4 Session Default Mode broken?

I have the same disappointment as the other peoplem commenting here. Waiting and hoping that GoPro will release an update to enable my camera starting always in looping mode...

Without the default looping this camera is useless for me :( I am using it on my helmet and on the half way the SD card is full :(

Tourist
Posts: 4

Re: Is ability to set Hero4 Session Default Mode broken?

My amazon review one star ...

 

LOOPING ON GOPRO SESSION IS A FARSE

I SELECTED THIS CAMERA FOR THE LOOPING FUNCTION. AFTER CAREFUL RESEARCH (READING THE MANUAL IN ADVANCE) I PURCHASED MY FIRST GOPRO, THE SESSION 4. THE MANUAL INADEQUATELY DESCRIBES ITS LOOPING FUNCTION. THE REVIEW BELOW WAS COPIED FROM THE GOPRO WEBSITE. THIS REVIEW AS MANY OTHERS IN THE FORUM ARE UPSET google search "Is ability to set Hero4 Session Default Mode broken" MANY AT THE GOPRO SUPPORT HUB ARE AS DISAPPOINTED AS ME.

 

Desired functionality:
Step 1: Press camera button, after which camera powers on and begins filming in Looping mode (or whatever Default Mode is set to).

Currently-available functionality:
Step 1: Power on the camera.
Step 2: Cycle through the camera menu with the setting button to access WiFi-on selection.
Step 3: Turn on WiFi.
Step 4: Wait for the camera to create its WiFi network.

Step 5: Connect to said WiFi network from mobile device.
Step 6: Open the GoPro app.
Step 7: Wait for the camera to populate in the list of available cameras.
Step 8: Connect to the camera in the app, after which the camera will finally switch to "Default Mode" (e.g. Looping). Be thoroughly frustrated at this point.

 

What if the user does not have their mobile device with them? Looping mode is impossible without it? Ugh.

Also, any video created not in looping mode has to be manually deleted using the GoPro app or Smart Remote, you know. Having the camera always start up and operate in Looping by default would mean never having to clear the SD card memory, as Looping mode video overwrites itself. This was another selling point I thought I was getting, but no.

Explorer
Posts: 11,174

Re: Is ability to set Hero4 Session Default Mode broken?

