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Tourist
Posts: 4

Invalid serial number

I went to add my new hero 5 to the quick app and it says the serial number is invalid. The serial number starts with a C33 I have hero 5 black selected in the options on the app and it is a hero 5
GoPro
Posts: 10,731

Re: Invalid serial number

Hi @mattoxgo85pro

 

Check out Find Your GoPro Serial Number.

This also lists other ways to get your camera's serial number.

HERO5 Black serial number starts with C31.

 

 

Thanks!
Ej

 

Tourist
Posts: 4

Re: Invalid serial number

Yeah i'm pretty sure i know what's going on. the first problem is i had the bright idea to purchase an ebay gopro which was advertised as a new model that was originally on display at a retail store. what's weird is when trying to register the gopro the serial number as i found out is for a HERO 2018. However, the camera when connected to my phone via the gopro app is recognized as a Hero 5 black. Even when i tried deleting the app reloading it and selecting a Hero 2018 model as my camera it would not recognize it as a Hero 2018 it also comes up as a Hero 5 black. It's almost like the softwared/firmware for the camera is all Hero 5 black but the physical internals are Hero 2018 and external at least the front face of it, is Hero 5 black. I'm currently working to get my money back from the ebay seller seeing as i just went to use it in the pool with my kids and it stopped working almost immediately. after pulling the battery i could tip the camera upside down and shake the water out of it. it's all good though. i decided to break down and purchase a Hero 7 black anyway. if anyone is reading this and is thinking about purchasing a gopro from ebay that is supposedly a display model, don't get your hopes up too much. 

GoPro
Posts: 3,218

Re: Invalid serial number

@mattoxgo85pro, sorry to hear about what happened and thanks for bringing this into our attention. Serial numbers starting with "C332" are associated to HERO (2018) camera, while HERO5 Black has "C316." Feel free to post back if anything else comes up.