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Tourist
Posts: 8

Incomplete Delivery .- GoPro HERO9 Cam is missing

[ New ]

Ordered a HERO9 Bundle and received a light box only containing the Max Lens Mod - NO HERO9 Camera box. 

The shipment paper stating the Lens and the camera. 

 

Regardless of the fact that the used shipment cardbox would not have fit for both items.

 

What about QA in delivery process ?

 

Pls feedback asap

Screenshot 2020-11-26 130303.jpg
GoPro
Posts: 15,989

Re: Incomplete Delivery .- GoPro HERO9 Cam is missing

[ New ]

Sorry to hear about what happened, @oliverc2452. When you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further. They'll coordinate with our Orders Team to investigate your order details. Let us know if anything else comes up.

 

Note: When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

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Tourist
Posts: 8

Re: Incomplete Delivery .- GoPro HERO9 Cam is missing

[ New ]
Hi Team, I‘ve opened an incident at the support team, also uploaded requested files and photos.
Solution or delivery of missing item (the main component of the order -the HERO9 plus access. ) are still pending.
Furthermore no Update rel. How to proceed, etc. is outstanding.

Pls initiate the shipment of the HERO9 Cam Bundle and provide Update.

Thx

OC
GoPro
Posts: 32,070

Re: Incomplete Delivery .- GoPro HERO9 Cam is missing

[ New ]

Hi @oliverc2452

 

Please reach out to Support to follow up on your case.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej