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Sightseer
Posts: 1

In camera mount broken, and in camera gimbal loose?

[ New ]

My Gopro 8 black is no longer usable due to the mount breaking, after finally downloading my videos, I believe there are two problems that have been getting worse over time.. All the videos after a slightly harder landing on skis (not a crash just the mother of all squats) have the angle pointing down, and the internal gimbal system moving too much inside the camera catching parts of the inside of the camera on video. The mount has pulled out the back screws, messing up the mount integrity and the waterproof design. There are deffinantly internal problems with the gimbal that I can't see... I should have bought the warranty, but this camera is one of the most expensive things I've bought and didn't have the spare money, and I take care of it like a baby! I did not forsee myself ever breaking it, I believe poor design or manufactures defect, which is a huge bummer because I believe in GoPros product!! Please help, I need to warranty it, cause I cant buy another one!!!

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GoPro
Posts: 6,097

Re: In camera mount broken, and in camera gimbal loose?

[ New ]

Hi @colew04527

 

It would be best to contact GoPro customer support for assistance: https://gopro.com/help/ContactUs

 

 

-Jay

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All Replies
GoPro
Posts: 6,097

Re: In camera mount broken, and in camera gimbal loose?

[ New ]

Hi @colew04527

 

It would be best to contact GoPro customer support for assistance: https://gopro.com/help/ContactUs

 

 

-Jay