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Sightseer
Posts: 3

Impossible to reach the support team.

[ New ]

I placed my order 7 days ago but there is no update after that. Impossible to reach support team. Want GoPro to process my order or cancel, but can not find anyone to talk to. Chat is always busy, my call back request has never replied. Feel desperate. Worst buy ever. 

GoPro
Posts: 18,669

Re: Impossible to reach the support team.

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We'd be glad to check on your order, @ahamdio2. Is there an order number that we can use as a reference? Thanks!

Sightseer
Posts: 3

Re: Impossible to reach the support team.

[ New ]

Order # MU-00631451 @mariustanya 

GoPro
Posts: 25,106

Re: Impossible to reach the support team.

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Hi @ahamdio2

 

Thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled.

You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

 

You may also order from authorized sellers or local retailers.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Impossible to reach the support team.

[ New ]

As I can't reach the customer service, could you please cancel both my order and 1-year subscription, and refund to my credit card?

GoPro
Posts: 12,888

Re: Impossible to reach the support team.

[ New ]

@ahamdio2, we try to help out as best as we can however, we're limited to the processes that we can access here in Support Hub. Order and refund concerns are best handled by our Support Team. Please continue working with them so they can assist you with the next process. Thanks!