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Sightseer
Posts: 2

Impossible de payer et de finaliser la commande

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Bonjour

 

J'ai essayer d'acheter plusieurs article en solde sur le site go pro :

pack hero black 8 a 379 euros

accessoires

 

au moment de payer ça ne fonctionne pas et je note le message d'erreur : " your order could not be submitter, please try another method of payement"

 

Cela ne fonctionne pas avec des cartes qui marchent tres bien dans tout les autres sites ou meme avec mon compte paypal.

 

Je n'ai pas fais d'autres erreurs dans le formulaire.

 

Est ce que le support peut m'aider ?


Accepted Solutions
GoPro
Posts: 28,389

Re: Impossible de payer et de finaliser la commande

[ New ]

Hi @cas93

 

You should be able to resubmit your order through gopro.com

Please ensure that your billing information is accurate with your bank or you may want to try using a different card.

If you continue to get the same, you may order from authorized sellers or local retailers instead.

 

Thanks!
Ej

 

View solution in original post


All Replies
GoPro
Posts: 20,465

Re: Impossible de payer et de finaliser la commande

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Sorry to hear about that, @nikkohaje94. We will bring this matter to the team. We will keep you posted through this thread. 

Sightseer
Posts: 2

Re: Impossible de payer et de finaliser la commande

[ New ]

I need it for saturday, this make me 1 month trying to buy it 

I really hope for having it for my hollydays

GoPro
Posts: 20,465

Re: Impossible de payer et de finaliser la commande

[ New ]

Hello, @nikkohaje94. A user having the same issue as yours shared a solution. You might want to check it out here: https://community.gopro.com/t5/GoPro-Plus/Payment-options-on-your-site-are-completely-broken/m-p/689...

 

Let us know how it works out for you. Thanks!

Highlighted
GoPro
Posts: 28,389

Re: Impossible de payer et de finaliser la commande

[ New ]

Hello @nikkohaje94

 

We have checked with the team and it appears as though our Order Support Team has run into an issue with your order/s and it was declined. You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

 

If you continue to get the same, you may order from authorized sellers or local retailers instead.

 

Thanks!

Ej

Tourist
Posts: 1

Re: Impossible de payer et de finaliser la commande

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Bonjour,
Je vous informe qu'il m'est impossible de payer par carte bancaire sur votre site (paiement refusé deux foix).
Pourtant J'utilise ma mastercard sans problème sur d'autres sites notamment Amazone.
Comment je peux profiter de votre offre sur la Hero9 Black (379,98 euros avec 1 an abonnement) en dehors de votre site?
Avec mes remerciements pour votre réponse.
PS Je n'arrive même pas à vous envoyer 1 message sur https://fr.gopro.com/help/ContactUs

GoPro
Posts: 28,389

Re: Impossible de payer et de finaliser la commande

[ New ]

Hi @cas93

 

You should be able to resubmit your order through gopro.com

Please ensure that your billing information is accurate with your bank or you may want to try using a different card.

If you continue to get the same, you may order from authorized sellers or local retailers instead.

 

Thanks!
Ej