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Hiker
Posts: 11
Accepted Solution

Impossible d'exporter une photo 360 à partir de mon mobile

[ Edited ]

impossible d'exporter une photo 360 avec mon Samsung Note 8.

Toutes les appli sont à jour.

J'ai désinstallé puis réinstallé l'appli GoPro sans succès.

A noter aussi que l'appli Gopro sur PC systématiquement.


Accepted Solutions
Highlighted
Hiker
Posts: 11

Re: Impossible d'exporter une photo 360 à partir de mon mobile

Yesterday the application went from version 6.2.2 (8372) to version 6.2.3 (8447) and now the sharing seems to be working well.
Thank you for your intervention.

View solution in original post


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GoPro
Posts: 18,573

Re: Impossible d'exporter une photo 360 à partir de mon mobile

Hi @mosailes

 

What is the version of your phone's OS? How about the GoPro app?

Are you getting any specific error?

You may also check 360 Media Support in the GoPro App 

 

Thanks!

Ej

Highlighted
Hiker
Posts: 11

Re: Impossible d'exporter une photo 360 à partir de mon mobile

Version application Gopro : 6.2.2 (8372)

Version Gopro Max : 01.30

Version Mobile Android : N950FXXS8DSK5/N950FOXM8DSK1/N950FXXS8DSK1

Mobile : Samsung Note 8

 

When trying to publish a 360 picture by pressing the button share, Gopro App flashes and comes immediately back on picture screen.

 

No error message.

 

Highlighted
GoPro
Posts: 18,573

Re: Impossible d'exporter une photo 360 à partir de mon mobile

Hi @mosailes

 

After tapping on the Share option, were you taken to the exporting page where it shows the estimated time?

Are you importing this to Facebook or YouTube?

 

I was able to upload using an S8 and a P9 to Facebook without any errors.

 

Thanks!

Ej

Highlighted
Hiker
Posts: 11

Re: Impossible d'exporter une photo 360 à partir de mon mobile

After tapping on the Share option, no exporting page is displayed.

 

Highlighted
GoPro
Posts: 18,573

Re: Impossible d'exporter une photo 360 à partir de mon mobile

Thanks! @mosailes

 

We have recently released an update for the GoPro app on Android.
Please make sure you are on the latest version.
Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app. 
Let us know if this makes a difference.

 

Thanks!
Ej

Highlighted
Hiker
Posts: 11

Re: Impossible d'exporter une photo 360 à partir de mon mobile

Yesterday the application went from version 6.2.2 (8372) to version 6.2.3 (8447) and now the sharing seems to be working well.
Thank you for your intervention.