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Tourist
Posts: 1

Imposible contactar atención al Cliente

[ New ]

Recibi ayer la Hero 8 y me ha decepcionado, se calienta mucho y apenas graba 40 minutos a 1200 con wifi y gps apagado, quiero devolverla pero imposible contactar  con atencion al Cliente.

GoPro
Posts: 25,237

Re: Imposible contactar atención al Cliente

[ New ]

Hi @miguelrube365

 

Sorry for any trouble caused.

What SD card are you using?

If you haven't yet, please update the camera manually. See https://gopro.com/en/us/update/hero8-black

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

As this is a recent purchase, you may also refer to the same store/channel you got the camera from.

 

Thanks!

Ej