Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-357447%22%20slang%3D%22es-ES%22%3EImpossible%20Reset%20the%20Wi-Fi%20name%20and%20password%20by%20following%20the%20entire%20process%20for%20HERO3%20and%20Hero3%20%2B%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357447%22%20slang%3D%22es-ES%22%3E%3CP%3EPlease%2C%20my%20camera%20GoproHero%203%2B%20BLACK%20EDITON%20does%20not%20recognize%20or%20update%20after%20following%20the%20entire%20process%20through%20the%20web%20to%20reset%20the%20wifi%20and%20password.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1%20Copying%20the%20folder%20with%20the%202%20unzipped%20files%20to%20the%20root%20directory%20of%20the%20micro%20sd%20card.%20(It%20does%20not%20work)%3C%2FP%3E%3CP%3E2%20Copying%20the%202%20unzipped%20files%20from%20the%20update%20folder%20(Does%20not%20work)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20any%20other%20way%20to%20perform%20this%20procedure%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20query%20process%20does%20not%20allow%20zip%20files%2C%20so%20you%20can%20not%20send%20them%20the%20generated%20zip%20file.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%3C%2FP%3E%3CP%3EGregorio%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-357447%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO3%20%2B%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Sightseer
Posts: 1

Imposible Restablecer el nombre y contraseña de Wi-Fi siguiendo todo el proceso para HERO3 y Hero3+

Por favor, mi camara GoproHero 3+ BLACK EDITON no reconoce o no se actualiza despues de seguir todo el proceso mediante la web para restablecer el wifi y la contraseña.

 

 

1 Copiando la carpeta con los 2 archivos descomprimidos al directorio raiz de la tarjeta micro sd. (No funciona)

2 Copiando los 2 archivos descomprimidos de la carpeta update (No funciona)

 

Existe alguna otra forma de realizar este procedimiento?

 

Este proceso de consulta no permite los archivos zip por lo cual, no puede enviarles el archivo zip generado.

 

Muchas gracias

Gregorio

GoPro
Posts: 2,745

Re: Imposible Restablecer el nombre y contraseña de Wi-Fi siguiendo todo el proceso para HERO3 y ...

Hi @agiledive86675,
 

Thanks for reaching out. If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

If you continue to experience difficulties installing the update on your HERO3+ camera, please let our Support team know so they can assist you further on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann