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Tourist
Posts: 2

Importing Videos

Lately, I've been having trouble importing my videos. The firmware is up-to-date with version 2.6, my camera is on and connected to my Macbook Pro while the Quik app is running, but the video files won't import. When it tries to or when I select "IMPORT FILES", it will start then automatically stop with the message "IMPORT CANCELED". No matter how many times I turn the camera on and off, restart the app, reconnect the camera, the files will still not import. Before this last recording I did tonight, I reformatted the memory card from the camera last night and still have this problem. Is anyone else having this issue?

GoPro
Posts: 7,578

Re: Importing Videos

Hello @bravecave2427

 

Is your Quik for Desktop app also updated to the latest firmware version? A new update for Quik has just been released. See if updating Quik resolves the issue. Please let us know. 

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 2

Re: Importing Videos

If you read my post, you'd know I already have the latest firmware.

GoPro
Posts: 7,578

Re: Importing Videos

Hello @bravecave2427

 

Thank you for the ocnfirmation. Which camera model are you using? Do the video files share the same resolution settings? Does your computer still have enough memory space for new files?  Have you tried redefining the location of where the files will be imported? Please try this and let us know how it works for you. 

 

Thanks, 
Marius

Explorer
Posts: 11,210

Re: Importing Videos

Have you tried transferring the videos with a USB adapter?