Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

Images and videos are black and blank

Hello,

I have Gopro hero 4 black.

When I try viewing my videos or images on my computer the big most of them are just black.

This happens also when I insert the sd card directly to the computer.

It also happened when i tried viewing the imgs on the Gopro app.

Any ideas why this is happenning?

Added a Prnt Screen of how it looks like.

black imgs.png
Highlighted
GoPro Community Manager
Posts: 7,037

Re: Images and videos are black and blank

@agiledive211 - It's possible there is some type of corruption going on with the files. Is there anything different about the ones that do show up vs. the ones that don't? For example, were they moved onto your computer some way that is different than the others?

 

Also, what SD card are you using in the camera? Have you tried formatting the card?

 

Thanks,
Jeff

Highlighted
Tourist
Posts: 2

Re: Images and videos are black and blank

No difference between tranfer of the files.

I'm using a sundisk extreme 128Gb.

I'll try formatting it.

The problem is it will erase my files, and I won't be able to retrieve them.