Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-31495%22%20slang%3D%22en-US%22%3EIf%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31495%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20has%20released%20%26nbsp%3Ba%20new%20update%20to%20improve%20SD%20card%20stability.%20%26nbsp%3BIf%20you%20haven't%20already%2C%20please%20do%20a%20manual%20update%20NOW!%20%26nbsp%3B99%25%20of%20all%20issues%20are%20SD%20card%20related.%20Please%2C%20please%20update%20your%20firmware.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20best%20results%3A%3C%2FP%3E%3CP%3EFormat%20your%20SD%20card%20in%20your%20computer%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%3CP%3EDownload%20the%20manual%20Update.zip%20file%20and%20extract%20the%20Update%20Folder%3C%2FP%3E%3CP%3E%3CSTRONG%3EHero5%20Black%3C%2FSTRONG%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EHero5%20Session%3C%2FSTRONG%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5_session%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5_session%3C%2FA%3E%3C%2FP%3E%3CP%3EPlace%20the%20Update%20folder%20(Not%20Update.zip)%20on%20your%20SD%20card%3C%2FP%3E%3CP%3ECharge%20your%20camera%3C%2FP%3E%3CP%3EInsert%20the%20SD%20card%20into%20your%20camera%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20the%20update%20doesn't%20start%20automatically%2C%20press%20the%20mode%20(small%20side%20button)%20to%20turn%20on%20your%20camera%3C%2FP%3E%3CP%3EThe%20update%20should%20run.%20The%20camera%20will%20turn%20off%20and%20on%20during%20the%20update%20so%20let%20it%20sit%20until%20its%20done%3C%2FP%3E%3CP%3EWhen%20the%20update%20is%20complete%2C%20go%20to%20your%20camera%20settings%20and%20delete%20all%2Fformat%20your%20SD%20card%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EHero5%20Black%20Manual%26nbsp%3B%3C%2FSTRONG%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fcontent%2Fdam%2Fhelp%2Fhero5-black%2Fmanuals%2FHERO5Black_UM_ENG_REVB_Web.pdf%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehero5-black%2Fmanual%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%20class%3D%22mce-spellchecker-word%22%3EHero5%3C%2FSPAN%3E%20Session%20Manual%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fcontent%2Fdam%2Fhelp%2Fhero5-session%2Fmanuals%2FHERO5Session_UM_ENG_REVC_Web.pdf%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%3CSPAN%20class%3D%22mce-spellchecker-word%22%3Ehero5%3C%2FSPAN%3E-session%2Fmanual%3C%2FA%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3ETake%20two%20pictures%20and%20then%20two%20short%20videos.%20%26nbsp%3BIf%20everything%20works%2C%20you're%20all%20set.%20%26nbsp%3B%3C%2FP%3E%3CP%3EGo%20back%20into%20settings%20and%20delete%20all%2Fformat%20to%20remove%20your%20test%20shots.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-31495%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31509%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31509%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20installed%20the%20update%20on%202%20of%20my%203%20Hero5%20cameras.%20Let's%20see%20if%20anything%20else%20was%20included%20in%20the%20update.%20Are%20there%20official%20release%20notes%20anywhere%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31513%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31513%22%20slang%3D%22en-US%22%3E%3CP%3EOn%20the%20update%20page%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EHERO5%20Black%20update%20v01.57%3C%2FSTRONG%3E%3C%2FP%3E%3CUL%3E%3CLI%3E%3CSPAN%3E%3CSTRONG%3EHighlights%3C%2FSTRONG%3E%3C%2FSPAN%3E%3CUL%3E%3CLI%3E%3CSPAN%3E%3CSTRONG%3EImproves%20SD%20card%20stability%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FLI%3E%3C%2FUL%3E%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31525%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31525%22%20slang%3D%22en-US%22%3E%3CP%3EHighlights%20%26nbsp%3B%20I%20seen%20%26nbsp%3B%20issues%20lately%2C%20due%20to%20voice%20comm%2C%20or%20other.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESD%20card%20never%20had%20an%20issue%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20we%20concentrated%20on%20the%20important%20stuff%20first%2C%20and%20will%20not%20see%20the%20SOund%20till%20later%20%26nbsp%3B%20GoPro%20you%20could%20have%20at%20least%20%26nbsp%3Bnoted%20SOUND%20IS%20NEXT!!!!!!!!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31695%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31695%22%20slang%3D%22en-US%22%3E%3CP%3EWhat%20a%20joke!%20%26nbsp%3Bthe%20camera%20is%20riddled%26nbsp%3Bwith%20issue%20and%20they%20decided%20to%20make%20a%20special%20update%20about%20the%20highlights%20during%20a%20video%3F%3F%20this%20company%20is%20not%20going%20well...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31803%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31803%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20just%20updated%26nbsp%3Bto%26nbsp%3B1.57%20and%20it%20seems%20like%20a%20big%20mistake!!!%20I%20just%20bought%20the%20camera%202%20days%20ago%20and%20today%20I've%20started%20playing%20with%20it.%20When%20I%26nbsp%3Bconnected%20the%20camera%20with%26nbsp%3BCapture%20app%2C%20it%20notified%20me%20about%20this%20update.%20I%20did%20it.%20First%20thing%2C%20it%20was%20giving%20me%20an%20SD%20error.%20I%20formatted%20the%20SD%20card%20and%20tried%20to%20start%20the%20camera%20again.%20This%20time%2C%20I%20had%20no%20SD%20error%20message%2C%20but%20the%20LED%20screen%20was%20blank!%20The%20camera%20works%2C%20but%20the%20LED%20just%20does%20not%20show%20anything!%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20another%20SD%20card%20to%20see%20if%20the%20card%20was%20the%20problem%2C%20but%20still%20the%20same!%3C%2FP%3E%3CP%3EHas%20anyone%20else%20had%20this%20problem%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20is%20the%20first%20time%20I%20get%20a%20gopro%20and%20I%20am%20about%20to%20go%20on%20a%20long%20trip...%20so%20maybe%20the%20title%20of%20this%20post%20should%20be%20DO%20NOT%20DO%20IT%20after%20all.%20%3A(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPls%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31806%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31806%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18888%22%20target%3D%22_blank%22%3E%40vasman%3C%2FA%3E%3C%2FP%3E%3CP%3ETry%20running%20the%20manual%20update%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20is%20your%20card%20from%20this%20list%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20not%20I%20suggest%20you%20get%20one%20and%20run%20the%20manual%20update%20with%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20yes%2C%20reformat%20your%20card%20in%20your%20computer%20and%20install%20the%20manual%20update.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31813%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31813%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%3C%2FP%3E%3CP%3EYes%20my%20card%20is%20in%20that%20list%2C%20I've%20got%20the%26nbsp%3BLexar%20633x%20UHS-I%2064GB%3C%2FP%3E%3CP%3EAlso%2C%20I%20have%20installed%20the%20update%20manually%20(more%20than%20once%20just%20in%20case)%20but%20still%20the%20problem%20remains.%20The%20screen%20lights%20up%20but%20it%20stays%20blank%20(see%20attachment)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAre%20there%20any%20other%20options%3F%20I've%20contacted%20gopro%20about%20that%2C%20but%20I%20have%20no%20high%20hopes%20that%20they%20are%20going%20to%20respond...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31829%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31829%22%20slang%3D%22en-US%22%3EGoPro%20will%20get%20back%20to%20you.%3CBR%20%2F%3E%3CBR%20%2F%3EFor%20now%2C%20it's%20just%20guesses.%3CBR%20%2F%3E%3CBR%20%2F%3EHold%20the%20side%20button%20down%20until%20camera%20resets%3CBR%20%2F%3E%3CBR%20%2F%3ETake%20the%20battery%20and%20SD%20card%20out%20and%20hold%20the%20side%20(mode)%20button%20for%20one%20minute.%20Insert%20battery%20and%20restart%20using%20the%20side%20button.%20Turn%20camera%20off%20and%20insert%20SD%20card.%20Turn%20on%20with%20side%20button.%3CBR%20%2F%3E%3CBR%20%2F%3ETry%20a%20different%20card.%3CBR%20%2F%3E%3CBR%20%2F%3EPress%20the%20side%20button%20and%20then%20simultaneously%20press%20the%20top%20shutter%20button.%20Hold%20both%20down%20for%2030%20seconds.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20really%20don't%20know...%20It's%20all%20guesses%20until%20you%20speak%20with%20a%20GoPro%20Support%20Team%20member.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31836%22%20slang%3D%22en-US%22%3ERe%3A%20If%20you%20haven't%2C%20DO%20IT%20NOW!%20Hero5%20update%20v01.57%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31836%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20mate.%3C%2FP%3E%3CP%3EUnfortunately%20none%20of%20these%20worked%20but%20thanks%20anyway.%3C%2FP%3E%3CP%3EIt%20is%20very%20dissapointing%2C%20I'd%20be%20still%20curious%20to%20see%20if%20others%20faced%20the%20same%26nbsp%3Bproblem%20after%20this%20update.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Re: If you haven't, DO IT NOW! Hero5 update v01.57

@jefftThanks for your reply!

After recharging the battery and replacing the same update files, second try did the update.

Tourist
Posts: 3

Re: If you haven't, DO IT NOW! Hero5 update v01.57

Hi @wuadeq,

How long did you wait? After firmware update my gopro located satellites for around 25 mins

Hiker
Posts: 30

Re: If you haven't, DO IT NOW! Hero5 update v01.57

Ye, it's okay now, went outside to have clear view, after some time it locks, so it's working now. My fault. But thx anyway ;-)
Sightseer
Posts: 3

Re: If you haven't, DO IT NOW! Hero5 update v01.57

I have a problem too. I updated my camera through capture app and it stopped at 2/2 so I panicked and temoved the battery and it re-opened and stayed at 2/2. So I searched and the solution was to do it manually so I did. Downlowded the "UPDATE" folder and I tried to drag it to my sdcard but it wont, and also there is an "UPDATE" on the sdcard before I even downloaded from the gopro website. Any thoughts ?
Highlighted
Adventurer
Posts: 10,203

Re: If you haven't, DO IT NOW! Hero5 update v01.57

 you're supposed to sit back and let these electronics do tehir job, sounds like   gopro needs t o lock things down better.

 

 

Delete all off the card,  and place in UPDATE and in that filefolder the tree files t hat yoyu manually gotten, if you do not cap the filefolder it will not  load , if you do not place in the three correct files same it will not load.  If its bricked  gopro wil lnot load firmwar they sell not repair . and that is where issues arise i suggest trying the flas first