Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-362888%22%20slang%3D%22en-US%22%3EI%20want%20to%20know%20what%20is%20go%20pro%20going%20to%20do%20about%20GoPro%207%20black%20freezing%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362888%22%20slang%3D%22en-US%22%3ESpent%20400%20dollars%20for%20this%20camera%2CI%20use%20it%20for%20work%20on%20lower%20resolution%201080%2C%20I%20Rely%20on%20a%20fully%20functional%20working%20camera%2C%20just%20want%20to%20know%20what%20GoPro%20is%20going%20to%20do%20about%20the%20freezing%20issue%20before%20I%20return%20it%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-362888%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362895%22%20slang%3D%22en-US%22%3ERe%3A%20I%20want%20to%20know%20what%20is%20go%20pro%20going%20to%20do%20about%20GoPro%207%20black%20freezing%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362895%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109117%22%20target%3D%22_blank%22%3E%40william121%3C%2FA%3E%2C%3CBR%20%2F%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20reaching%20out.%20Sorry%20to%20hear%20about%20the%20trouble.%20Freezing%20issue%20in%20a%20camera%20is%20usually%20an%20indicator%20that%20the%20camera's%20software%20needs%20to%20be%20updated%20or%20there%20is%20potentially%20an%20issue%20with%20the%20microSD%20being%20used.%20Try%20removing%20the%20SD%20card%20and%20see%20if%20the%20camera%20still%20freezes%20up.%20If%20it%20no%20longer%20freezes%2C%20then%20the%20issue%20is%20likely%20stemming%20from%20the%20SD%20card.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CBR%20%2F%3EYou%20can%20get%20the%20full%20list%20of%20microSD%20cards%20that%20are%20known%20to%20work%20well%20with%20GoPro%20cameras%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIt%20is%20also%20advisable%20to%20format%20the%20SD%20card%20before%20use.%20%3CEM%3E(NOTE%3A%20Reformatting%20the%20SD%20card%20will%20delete%20all%20data%20off%20of%20the%20card%2C%20so%20be%20sure%20that%20you%20save%20any%20videos%20or%20pictures%20you%20want%20to%20keep%20on%20your%20computer%20before%20reformatting%20the%20SD%20card.)%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EReinstalling%26nbsp%3Bthe%20firmware%20update%20of%20the%20camera%20can%26nbsp%3Balso%26nbsp%3Bhelp%20correct%20any%20errors%20with%20the%20current%20software%20installation.%20Follow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO7%20Cameras%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20the%20issue%20persists%2C%20our%20Support%20team%20will%20be%20able%20to%20assist%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%3CBR%20%2F%3E%3CBR%20%2F%3EKind%20Regards%2C%3C%2FP%3E%0A%3CP%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

I want to know what is go pro going to do about GoPro 7 black freezing issue

Spent 400 dollars for this camera,I use it for work on lower resolution 1080, I Rely on a fully functional working camera, just want to know what GoPro is going to do about the freezing issue before I return it
Highlighted
GoPro
Posts: 2,786

Re: I want to know what is go pro going to do about GoPro 7 black freezing issue

[ Edited ]

Hi @william121,
 

Thanks for reaching out. Sorry to hear about the trouble. Freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. 


You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,

Ann