01-20-2019 10:15 AM
Hello @megajump73637. Thank you for reaching out. Try the following steps:
- Visit https://gopro.com/update
- Select the correct camera model.
- On the next page, select "Update your camera manually" under "Other ways to update."
- Out in your camera's serial number and the email address associated with your GoPro Account. The left side of the page will show a picture of the camera as well as the serial number format. The page will indicate if the information is valid by showing you a green box around the information. Only click on Next Step if you are intending to do a manual update for your camera.
It would be better to add your camera as a device under your account. To do this, login through gopro.com/login , then go to Settings, then Add Device. Hope this helps.