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Sightseer
Posts: 6

I've just charged my go pro so no red light is on.

When I switch it on a red light is flashing number 1777 keeps going up on the front window what's wrong with it ? Help I need it for my trip to Peru on Saturday.
GoPro
Posts: 4,216

Re: I've just charged my go pro so no red light is on.

Hi @coolpeak81150,

 

Do you use the quick capture function?

 

Do you press the shutter button to turn on?

 

Please make sure to use the mode button to turn on the camera. 

It's located on the left side of the camera.

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 6

Re: I've just charged my go pro so no red light is on.

I use the button on top to turn on the camera the other button is in the front and another is on the right. Is that what you want me to use to turn on the camera and not the button on the top ?

GoPro
Posts: 4,216

Re: I've just charged my go pro so no red light is on.

Hi @coolpeak81150,

 

Ohh, may I know what camera model do you have?

 

If it's the older version like HERO4 or HERO3 yes, just don't use the button on top because that is used to capture. 

The mode button is the switch. 

 

Regards,

-Jay 

Sightseer
Posts: 6

Re: I've just charged my go pro so no red light is on.

I have an older model. I press the button on the right
And hold it on awhile a blue light flashes in the front of the camera it's the top light that flashes intermittingly
GoPro
Posts: 4,216

Re: I've just charged my go pro so no red light is on.

The button on the right might be the physical bluetooth switch/button @coolpeak81150,

 

 

The front button should turn on your camera. 

 

 

Regards,

-Jay 

 

Sightseer
Posts: 6

Re: I've just charged my go pro so no red light is on.

So Jay I'm pressing the front button and nothing is happening !!!
GoPro
Posts: 4,216

Re: I've just charged my go pro so no red light is on.

Hi @coolpeak81150,

 

Can you send a picture of your camera when it's turned on?

 

Please check if there is a front panel display. 

If there is a front panel display, your camera is working fine you just have to navigate it. 

 

 

I would like to suggest to contact our customer support team via phone or chat for assistance or walk you through the settings and menu and how to operate that camera. 

 

Regards,

-Jay