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Hiker
Posts: 12

I received an empty parcel!

[ New ]

Hi Guys, 

 

I need your help. I ordered a gopro 9 bundle + a media mod. It was sent from NL on 14 Jun, the parcel was supposed to arrive on the 16th but it got stopped for some reason and delayed by one day. Finally today the 17th I received a parcel which was EMPTY! Just an extension cord inside, like a joke. No sign of the camera and media mod.

 

Help!!!

 

just opened.jpeg

GoPro
Posts: 15,659

Re: I received an empty parcel!

[ New ]

Sorry to hear about what happened, @leonardosw. Please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Hiker
Posts: 12

Re: I received an empty parcel!

[ New ]
Thanks @aenriquez. I tried but it was too late apparently. I'll try again tomorrow morning 9am CEST.