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Sightseer
Posts: 1
Accepted Solution

I purchased the Hero 5. I plugged it in, the red LED lights turn on, then immediately off.

I can sometimes get it to turn on, however, it will not charge and I cant get it to update due to the lack of charge on the battery. I have tried multiple charge sources and I have gone through all of the suggestions on how to make this work.  Not sure how to proceed from here.  Help!


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GoPro
Posts: 11,612

Re: I purchased the Hero 5. I plugged it in, the red LED lights turn on, then immediately off.

Hello @epicwater08445

 

Greatly appreciate you trying out recommended steps to fix. At this time, it would be best to reach out to our Support Team for further assistance. You can connect with them via call or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Highlighted
GoPro
Posts: 11,612

Re: I purchased the Hero 5. I plugged it in, the red LED lights turn on, then immediately off.

Hello @epicwater08445

 

Greatly appreciate you trying out recommended steps to fix. At this time, it would be best to reach out to our Support Team for further assistance. You can connect with them via call or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius