I purchased my hero 6 about a month ago and am now on holiday and can’t see display screen

[michaelp2267]

Can’t see the display screen on my go pro hero 6

[mariustanya · Accepted solution]

Hello @michaelp2267, 

Sorry to hear about the trouble especially that you are on a holiday trip. Is the camera out-of-the-box? Is the SD card correctly seated on it slot? Are you able to get information on the front display though?  If you would have access to a computer, and an SD card adapter, you can perform a manual update on your camera following this link. Once you get to the page, select "Update your camera manually," provide required information, then follow on-screen instructions. It is best to make sure that you are using a recommended SD card according to this list. Let us know how it goes. 

Thanks, 

Marius

[mariustanya · Accepted solution]

Hello @michaelp2267, 

Sorry to hear about the trouble especially that you are on a holiday trip. Is the camera out-of-the-box? Is the SD card correctly seated on it slot? Are you able to get information on the front display though?  If you would have access to a computer, and an SD card adapter, you can perform a manual update on your camera following this link. Once you get to the page, select "Update your camera manually," provide required information, then follow on-screen instructions. It is best to make sure that you are using a recommended SD card according to this list. Let us know how it goes. 

Thanks, 

Marius

[michaelp2267]

Just purchased a new SDS card and reader to do manual update, update seemed to go through what it was supposed to do but back LED screen on go pro 6 still not working 

[michaelp2267]

Posts: 2

2 seconds ago

Re: I purchased my hero 6 about a month ago and am now on holiday and can’t see display screen

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Just purchased a new SDS card and reader to do manual update, update seemed to go through what it was supposed to do but back LED screen on go pro 6 still not working 

[michaelp2267]

Just purchased a new SDS card and reader to do manual update, update seemed to go through what it was supposed to do but back LED screen on go pro 6 still not working 

[michaelp2267]

Just purchased a new SDS card and reader to do manual update, update seemed to go through what it was supposed to do but back LED screen on go pro 6 still not working 

[aragon1006]

Hi @michaelp2267

Sorry for the delay in getting back to you and thanks for going through the suggested troubleshooting steps. If the manual software update did not correct the issue, then it can already be on the hardware. Please let our Support Team assist you.

You can reach out to them via phone or chat. Their hours of operation is listed on this link: https://gopro.com/help/ContactUs

Best Regards,

Ej
 

[michaelp2267]

Thanks EJ I’ll contact them once back in Uk, shame it was purchased to video my scuba diving 😟