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Sightseer
Posts: 1

Re: I need an invoice

[ New ]

Hi,

 

same problem for me, I need my invoice asap (MP-04377938)

GoPro
Posts: 26,279

Re: I need an invoice

[ New ]

Hello Everyone!


The best path forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej
 

Tourist
Posts: 4

Re: I need an invoice

[ New ]

Hi @aragon1006 and @jefft ,

 

I contacted the support nearly a week ago. On Friday I got this email:

 

"Hi Christian,

Good day!

In regards to your support case , we are still currently standing by for a response from the request we created for the order confirmation for this order  MP-04361098.

kindly wait for my email update.
Once we have further information, we will be contacting you.

Thank you so much for being patient with us.
​​​​​​​
If you have any questions or concerns, please reach out to us by phone or chat and reference your case number, and we’ll be happy to help.

Many thanks,
Pauline
GoPro Support
http://gopro.com/support

ref:_00Do0HJuF._5003b1XKslR:ref"

 

So what can I do?

 

Cheers Chris

Sightseer
Posts: 1

Re: I need an invoice

[ New ]

Hello Jeff,

 

Can you send me my invoice, with le order number SO-3987716 ?

 

Thank you.

Hiker
Posts: 26

Re: I need an invoice

[ New ]

I'd also urgently need an invoice, the order summary I received after my order went through is not enough.

my order number: MP-04339853

I've been trying to reach customer service for the last 2 weeks now with no luck, so I hope I can find help here.

thank you!

 

@jefft @aragon1006