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Tourist
Posts: 3

I made the payment but the money was returned, how do I proceed for the purchase?

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I made the payment but the money was returned, how do I proceed for the purchase?


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GoPro
Posts: 21,776

Re: I made the payment but the money was returned, how do I proceed for the purchase?

[ New ]

Hello, @cristinelp84. Were you trying to purchase through GoPro.com? Was there an error message when the ordering failed? 

View solution in original post

Tourist
Posts: 3

Re: I made the payment but the money was returned, how do I proceed for the purchase?

[ New ]
96 / 5000
Translation results
The order did not fail, the money came back into the account, where can I check if there are problems with payment?

View solution in original post

GoPro
Posts: 16,038

Re: I made the payment but the money was returned, how do I proceed for the purchase?

[ New ]

@cristinelp84, you may also check with your bank or financial institution for further assistance with the charges on your account.

View solution in original post


All Replies
GoPro
Posts: 21,776

Re: I made the payment but the money was returned, how do I proceed for the purchase?

[ New ]

Hello, @cristinelp84. Were you trying to purchase through GoPro.com? Was there an error message when the ordering failed? 

Tourist
Posts: 3

Re: I made the payment but the money was returned, how do I proceed for the purchase?

[ New ]
96 / 5000
Translation results
The order did not fail, the money came back into the account, where can I check if there are problems with payment?
GoPro
Posts: 16,038

Re: I made the payment but the money was returned, how do I proceed for the purchase?

[ New ]

@cristinelp84, you may also check with your bank or financial institution for further assistance with the charges on your account.