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Tourist
Posts: 6

I made a 4K video with my gopro hero5 session and its battery died. once i charged it and switched

Once i charged it and switched it on, it switched back off. its been 5 hours its not turning on again. i tried resetting it but the camera is not responding at all. its heating up even when its not connected to a power source. 

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GoPro Community Manager
Posts: 7,254

Re: I made a 4K video with my gopro hero5 session and its battery died. once i charged it and swi...

@snowyshore1563 - The cameras can get a little warm while charging. That's normal. If resetting the camera didn't resolve the issue, please give our Support team a call at 855-635 3578 and we'll be glad to troubleshoot this along with you.

 

Thanks,

Jeff