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Tourist
Posts: 4
Accepted Solution

I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial number.

Hi, We are trying to reset/update our GoPro Hero 3+ via the website but do not have a 15 digit serial number. The website doesn't accept the 14 digits with a hypen in the middle. We need to reset the wifi settings. Can you please help? 


Accepted Solutions
GoPro
Posts: 7,862

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

Hello @marcellav40630. None of those you mentioned in your reply post is the serial number. If there is no sticker, try this. Take the SD card out from the camera and insert it directly to a computer using an SD card adapter. Open the SD card contents and look for the MISC folder. Open the folder and look for the version.txt file. this file should contain the serial number. 

 

This article provides a more detailed guide on finding serial numbers. If you are still not able to find one, our Support team at  https://gopro.com/help/ContactUs will be glad to assist you with the next steps. Feel free to post back for any other questions or concerns. 

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All Replies
GoPro
Posts: 2,814

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

@marcellav40630, your HERO3+ camera's serial number will be 15-characters in length (including the "+" sign), and begin with "H3." Also ensure that you are on the correct update page for HERO3+ camera: https://gopro.com/update/hero3_plus

Tourist
Posts: 4

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

thanks for your reply.

 

When I look in the back of the camera, i can see where it is made, the model number CHDHX-302 and then the FCC ID and the IC. 

 

which one of these is the serial number? They both finish with the model number. 

 

The FCC ID has 3 letters followed by the model number.

 

The IC has 5 digits plus the letter A then a hypen followed by the model number. 

 

I have tried both of these combinations with H3 and H3+ preceding it - but neither of these are accepted. 

 

Explorer
Posts: 11,688

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

The serial number is inside the battery compartment. Take the battery out and you should see the sticker.
Tourist
Posts: 4

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

no sticker :(
GoPro
Posts: 7,862

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

Hello @marcellav40630. None of those you mentioned in your reply post is the serial number. If there is no sticker, try this. Take the SD card out from the camera and insert it directly to a computer using an SD card adapter. Open the SD card contents and look for the MISC folder. Open the folder and look for the version.txt file. this file should contain the serial number. 

 

This article provides a more detailed guide on finding serial numbers. If you are still not able to find one, our Support team at  https://gopro.com/help/ContactUs will be glad to assist you with the next steps. Feel free to post back for any other questions or concerns. 

Tourist
Posts: 4

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

thanks for the tip, but the .txt file only shows the following info -
{
"info version":"1.1",
"firmware version":"HD3.11.01.04",
"wifi version":"",
"wifi bootloader version":"0.1.0",
"wifi mac":"...
"camera type":"HERO3+ Black Edition",

I'll send an email to the Support team. Thanks for taking the time to reply. This isn't the original SD card we used, so maybe it would be on the original one but not this one?

thanks again
GoPro
Posts: 7,862

Re: I'm trying to update our GoPro Hero 3+ via the website, but I don't have a 15 digit serial nu...

Thank you for the update, @marcellav40630. You may want to call or initiate a chat conversation with  Support team instead. The email support has long been discontinued.