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Tourist
Posts: 3

I installed GoPro labs in Hero 9

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I installed GoPro labs in Hero 9, everything is OK. After reading the QR code, the camera is frozen, it cannot be turned off, just restarted. Frimware upgrade is not possible. On display: GoPro Labs Beta Frimware, Participation Terms Apply. Cannot confirm, display does not respond. What to do?

Nomad
Posts: 6,968

Re: I installed GoPro labs in Hero 9

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Re-install the non GoPro labs firmware.

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Nomad
Posts: 516

Re: I installed GoPro labs in Hero 9

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It cannot be turned off? So removing the battery does nothing? 

Nomad
Posts: 6,968

Re: I installed GoPro labs in Hero 9

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No, removing the battery won't do anything as GoPro Labs is a firmware function.  So every time you power on your camera, it boots up the GoPro labs firmware.  To remove the firmware you simply install the non GoPro labs firmware.

Tourist
Posts: 3

Re: I installed GoPro labs in Hero 9

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The original software is installed, but the display still does not respond, there are no icons on it, the camera cannot be turned off. 10 s pressed power-on restart. Turn off just by removing the battery.

GoPro
Posts: 27,117

Re: I installed GoPro labs in Hero 9

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Hi @lenkaj647

 

Would you be able to run the update again? Please refer to https://gopro.com/en/us/update/hero9-black

If it's still the same, please let our Support Team know.

It will be best if you can share a video showing the camera's behavior.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej

Tourist
Posts: 3

Re: I installed GoPro labs in Hero 9

[ New ]

The v1.52 software will probably be installed, but the camera will not respond. https://www.youtube.com/watch?v=1x6cK5oEGWI

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GoPro
Posts: 14,150

Re: I installed GoPro labs in Hero 9

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@lenkaj647, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.