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Sightseer
Posts: 1

I have problem connecting GoPro Hero Black 7 to my s10

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hi there when i try to connect my gopro to my s10 using the gopro app i couldnt. it says "setting issue detected" check the attachment

atsApp_Image_2019-06-16_at_11.52.44.jpg

Accepted Solutions
GoPro
Posts: 16,960

Re: I have problem connecting GoPro Hero Black 7 to my s10

[ New ]

Hello @jastonl7731

 

Have you been able to explore the options provided by the po-up screen? According to Samsung, the Smart Network switch enables your device to switch from an unstable Wifi network to use Mobile Data.See if turning this feature off will help establish connectivity with the phone and the camera. Let us know how it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 16,960

Re: I have problem connecting GoPro Hero Black 7 to my s10

[ New ]

Hello @jastonl7731

 

Have you been able to explore the options provided by the po-up screen? According to Samsung, the Smart Network switch enables your device to switch from an unstable Wifi network to use Mobile Data.See if turning this feature off will help establish connectivity with the phone and the camera. Let us know how it goes. 

 

Thanks, 
Marius

Sightseer
Posts: 1

Re: I have problem connecting GoPro Hero Black 7 to my s10

[ New ]

Has this addressed? I have the same issue on my Samsung S10 Plus

GoPro
Posts: 11,103

Re: I have problem connecting GoPro Hero Black 7 to my s10

[ New ]

@wrx3starz, sorry to hear about the trouble. Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. There are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem.

Additionally, please ensure to have all devices and the GoPro App updated to the latest version.