I have problem connecting GoPro Hero Black 7 to my s10 [ New ]

[jastonl7731]

hi there when i try to connect my gopro to my s10 using the gopro app i couldnt. it says "setting issue detected" check the attachment

[mariustanya · Accepted solution]

Hello @jastonl7731. 

Have you been able to explore the options provided by the po-up screen? According to Samsung, the Smart Network switch enables your device to switch from an unstable Wifi network to use Mobile Data.See if turning this feature off will help establish connectivity with the phone and the camera. Let us know how it goes. 

Thanks, 
Marius

[mariustanya · Accepted solution]

Hello @jastonl7731. 

Have you been able to explore the options provided by the po-up screen? According to Samsung, the Smart Network switch enables your device to switch from an unstable Wifi network to use Mobile Data.See if turning this feature off will help establish connectivity with the phone and the camera. Let us know how it goes. 

Thanks, 
Marius

[wrx3starz]

Has this addressed? I have the same issue on my Samsung S10 Plus

[aenriquez]

@wrx3starz, sorry to hear about the trouble. Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. There are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem.

Additionally, please ensure to have all devices and the GoPro App updated to the latest version.