Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-195444%22%20slang%3D%22en-US%22%3EI%20get%20shaky%20video%20when%20filming%20underwater%20at%20%26amp%3Blt%3B4m%20depth%20with%20my%20Hero%205%20Black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195444%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20like%20a%20shaky%20pendulum%20effect.%20Should%20I%20(can%20I%3F)%20turn%20off%20image%20stabilisation.%20I've%20used%20the%20camera%20for%20paragliding%20and%20had%20no%20problems%2C%20so%20I%20guess%20this%20is%20specific%20to%20underwater%20-%20is%20the%20image%20stabiliser%20being%20confused%20by%20the%20light%20underwater%20%3F%3F%20your%20quick%20reponse%20will%20be%20much%20appreciated%20as%20I%20am%20leaving%20the%20holiday%20resort%20on%20Sunday%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-195444%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195666%22%20slang%3D%22en-US%22%3ERe%3A%20I%20get%20shaky%20video%20when%20filming%20underwater%20at%20%26amp%3Blt%3B4m%20depth%20with%20my%20Hero%205%20Black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195666%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64706%22%20target%3D%22_blank%22%3E%40loyalstorm73857%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20personally%20don't%20use%20stabilization%20underwater%20since%20shakiness%20is%20reduced%20on%20water.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Do%20you%20have%20a%20video%20file%20so%20that%20we%20can%20check%20if%20it's%20really%20an%20issue%20or%20should%20I%20say%20bug%20or%20camera%20defect.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Keep%20us%20posted.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195734%22%20slang%3D%22en-US%22%3ERe%3A%20I%20get%20shaky%20video%20when%20filming%20underwater%20at%20%26amp%3Blt%3B4m%20depth%20with%20my%20Hero%205%20Black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195734%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20quick%20reply%20Jay%20-%20the%20wifi%20here%20at%20Sandals%20is%20sooo%20bad%2C%20I've%20been%20trying%20most%20of%20the%20day%20to%20get%20hotmail%20to%20load%3A(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20do%20have%20examples%20of%20the%20problem%20on%20this%20MS%20Surface%2C%20but%20no%20video%20editing%20software%20to%20cut%20out%20the%20relevant%20parts%20and%20the%20smallest%20file%20size%20is%20800Mb.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20edit%20back%20at%20home%2C%20but%20then%20it's%20too%20late%20to%20fix%20the%20problem%20for%20this%20trip%20-%20however%2C%20I%20will%20do%20as%20you%20suggest%20and%20turn%20off%20stabilisation.%3C%2FP%3E%3CP%3EAny%20toher%20thoughts%20gratefully%20received.%20Cheers%2C%20Phil%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195739%22%20slang%3D%22en-US%22%3ERe%3A%20I%20get%20shaky%20video%20when%20filming%20underwater%20at%20%26amp%3Blt%3B4m%20depth%20with%20my%20Hero%205%20Black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195739%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64706%22%20target%3D%22_blank%22%3E%40loyalstorm73857%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20on%20this%20thread%20if%20turning%20the%20stabilization%20off%20helps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20upload%20a%20sample%26nbsp%3Bfile%26nbsp%3Bon%20YouTube%20or%26nbsp%3Bvia%20Dropbox%20link.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20reference%2C%20I%20have%20found%20this%20video%20which%20shows%20the%20difference%20of%20the%20HERO5%2F6%20Black%20with%26nbsp%3Band%20without%20the%20stabilization.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195743%22%20slang%3D%22en-US%22%3ERe%3A%20I%20get%20shaky%20video%20when%20filming%20underwater%20at%20%26amp%3Blt%3B4m%20depth%20with%20my%20Hero%205%20Black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195743%22%20slang%3D%22en-US%22%3E%3CP%3Ehere%20is%20a%20smaller%20file%20-%20the%20shaking%20is%20just%20for%20the%20frist%20few%20seconds%20-%20other%20examples%20in%20bigger%20files%20last%20much%20longer%20-%20hope%20this%20helps.%3C%2FP%3E%3CP%3Ebtew%2C%20I%20could%20find%20the%20serial%20number%20on%20the%20plate%20on%20my%20Hero5%20-%20there%20were%20plenty%20of%20numbers%20(CNC%2C%20CMIT%2C%20ANATEL)%20where%20indicated%2C%20but%20nothing%20was%20acceptable%20as%20a%20serial%20number.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20Jay%2C%20my%20MP4%20file%20was%20rejected%20as%20wrong%20file%20type.%20How%20do%20I%20get%20a%20large%20file%20to%20you%20-%20Dropbox%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

It's like a shaky pendulum effect. Should I (can I?) turn off image stabilisation. I've used the camera for paragliding and had no problems, so I guess this is specific to underwater - is the image stabiliser being confused by the light underwater ?? your quick reponse will be much appreciated as I am leaving the holiday resort on Sunday,


Accepted Solutions
GoPro
Posts: 3,753

Re: I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

 

Hi @loyalstorm73857

 

I personally don't use stabilization underwater since shakiness is reduced on water. 

Do you have a video file so that we can check if it's really an issue or should I say bug or camera defect. 


Keep us posted. 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,753

Re: I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

 

Hi @loyalstorm73857

 

I personally don't use stabilization underwater since shakiness is reduced on water. 

Do you have a video file so that we can check if it's really an issue or should I say bug or camera defect. 


Keep us posted. 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

Thanks for your quick reply Jay - the wifi here at Sandals is sooo bad, I've been trying most of the day to get hotmail to load:(

 

I do have examples of the problem on this MS Surface, but no video editing software to cut out the relevant parts and the smallest file size is 800Mb.

 

I can edit back at home, but then it's too late to fix the problem for this trip - however, I will do as you suggest and turn off stabilisation.

Any toher thoughts gratefully received. Cheers, Phil

GoPro
Posts: 10,065

Re: I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

 

Hi @loyalstorm73857

 

Feel free to post back on this thread if turning the stabilization off helps.

 

You may upload a sample file on YouTube or via Dropbox link.

 

For reference, I have found this video which shows the difference of the HERO5/6 Black with and without the stabilization.

 

 

Thanks!

Ej

 

 

 

Tourist
Posts: 3

Re: I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

here is a smaller file - the shaking is just for the frist few seconds - other examples in bigger files last much longer - hope this helps.

btew, I could find the serial number on the plate on my Hero5 - there were plenty of numbers (CNC, CMIT, ANATEL) where indicated, but nothing was acceptable as a serial number.

 

Sorry Jay, my MP4 file was rejected as wrong file type. How do I get a large file to you - Dropbox??

GoPro
Posts: 10,065

Re: I get shaky video when filming underwater at <4m depth with my Hero 5 Black.

 

Hi @loyalstorm73857

 

For the serial number, kindly remove the battery and locate the metal FCC plate inside the battery bay, directly on top of the SD card slot. Your serial number will be 14-characters in length, and begin with "C31."

 

You can also check it from the camera's menu. Swipe down the LCD screen, tap on Preferences then About this GoPro.

 

Yes, a Dropbox link will be good.

 

 

Thanks!

Ej