If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise.
Request an RMA (Return Merchandise Authorization) number by contacting GoPro Customer Support
Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send to (items must be received by GoPro within 14 days of issuing the RMA):
14530 Innovation Drive
Riverside, CA 92518
5804 AM Venray
51 Ubi Avenue 3
MONEY BACK GUARANTEE: (GoPro.com Purchases)
We want you to be totally psyched about the products you purchase from gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on gopro.com.
*Money Back Guarantee excludes the following products: Karma with Hero5 Black, Karma for Hero5 Black, Flight Kit for Karma Grip, Karma Core, Karma Stabilizer, Karma Grip, and Karma Controller (collectively “Karma Products”). You may return undamaged Karma Products purchased from gopro.com within 14 days of receipt if you are not 100% satisfied. To qualify for a refund, return your Karma product in the ORIGINAL box, including device, charger, battery, instructions and other components. All merchandise must be in like new condition. Shipping charges may apply.