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Tourist
Posts: 6

I didn't have support in Brazil.

[ New ]

I have a GoPro Hero5 and it isn't a waterproof camera. I putted my GoPro less than 1ft under water and it stops working.
My camera was with water inside and I contacted the support in Brazil but they didn't help me and I didn't have the oportunity to send my camera for them to be analyzed.
I'd like to know if I can send my camera to US to be repaired, but I out of warranty time.
Please, let me know what can I do.
Thanks.

GoPro
Posts: 6,097

Re: I didn't have support in Brazil.

[ New ]

Hi @caioperli,

 

If your camera is no longer covered try to ask GoPro customer support if they have other option.

https://gopro.com/help/ContactUs

 

-Jay

Tourist
Posts: 6

Re: I didn't have support in Brazil.

[ New ]

Hi Jay,
I'm trying to do that but the chat is only for someone that pay for it.
I'm looking for an email address.

GoPro
Posts: 6,097

Re: I didn't have support in Brazil.

[ New ]

May I know what exactly do you mean by "someone that pay for it."? @caioperli

 

You mean you cannot contact them through chat?

 

 

-Jay

Tourist
Posts: 6

Re: I didn't have support in Brazil.

[ New ]

I can't. The chat is just for a GoPro Plus user and I'm not one.
I'm searching for an email address but is impossible to find it.

Highlighted
GoPro
Posts: 6,097

Re: I didn't have support in Brazil.

[ New ]

It should be free @caioperli,

 

Probably you're trying to contact them during off hours. 

Try to contact them during work hours: https://gopro.com/help/ContactUs

Or try to contact US customer support. 

 

Just change your country and language to English US on GoPro's website. 

Change language is located on the upper right hand side of GoPro's website. 

 

 

-Jay

Tourist
Posts: 6

Re: I didn't have support in Brazil.

[ New ]

I'm tring now and they are availeable now, but I can't.
When I click to start chat open a new window with the blank form and the message about the GoPro Plus client.
It is a shame we don't find any e-mail address to submit this problems.

GoPro
Posts: 18,337

Re: I didn't have support in Brazil.

[ New ]

Hello @caioperli. Try changing the location to the US, if not already. Or, choose to request a callback. Let us know how it goes.