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Reply
Tourist
Posts: 3
Accepted Solution

I cant reset the password on my gopro hero3+, I have followed all instruction here.

I am unable to link my gopro hero 3+ with the app on my phone. I get as far as it asking for a password. I have tryed to manually update on the computer but the gopro will not update when i put the sim back in. I would appreciate any help.


Accepted Solutions
GoPro
Posts: 9,511

Re: I cant reset the password on my gopro hero3+, I have followed all instruction here.

Hi @megahero40812

 

Please make sure to unzip the UPDATE folder.

Once done, transfer the whole folder(not just the contents) to the root of the SD card.

Reinsert the SD card.

The update should be prompted on the camera, you should see 1/2 then 2/2.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,511

Re: I cant reset the password on my gopro hero3+, I have followed all instruction here.

Hi @megahero40812

 

Please make sure to unzip the UPDATE folder.

Once done, transfer the whole folder(not just the contents) to the root of the SD card.

Reinsert the SD card.

The update should be prompted on the camera, you should see 1/2 then 2/2.

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: I cant reset the password on my gopro hero3+, I have followed all instruction here.

YES, the gopro is updating now, Thankyou. I was tranfering the contence not the unzipped folder. Now to see if it connects to the app.

 

Tourist
Posts: 3

Re: I cant reset the password on my gopro hero3+, I have followed all instruction here.

Thankyou again, all is working now.

GoPro
Posts: 9,511

Re: I cant reset the password on my gopro hero3+, I have followed all instruction here.

 

Hi @megahero40812

 

 

Thank you for letting us know that it has worked.

We're glad we were able to help you in resolving this.

 

Continue capturing great moments with your GoPro!

 

Best regards!

Ej