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Sightseer
Posts: 1

I can't update my GoPro Hero 3+

I can't update my GoPro Hero 3+ and I can't connect to it's WiFi either.... Please help. I've spend already a whole evening trying.

It doesn't even update when I download the files on my microSD. Now it runs on 1.04

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GoPro
Posts: 4,718

Re: I can't update my GoPro Hero 3+

@frankybullets, if the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 
  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 
  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 
  • Be sure to place the entire UPDATE folder on the root level of the SD card.

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

 

Hopefully, this helps. Let us know how it goes.