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Tourist
Posts: 2

I can't sign in to Quik app on MacBook

[ New ]

The macbook quik app is always stuck on the authentication step when i try to sign in with my account. Even when i try to create a new account on the same app it dosnt respond too.

GoPro Community Manager
Posts: 7,797

Re: I can't sign in to Quik app on MacBook

[ New ]

@vitalriver4784 - Try uninstalling and reinstalling the app. The sign in should be pretty straightforward, but there can be issues with the app installation.

 

Also, check that you're able to sign on normally to your GoPro account directly at GoPro.com. In some cases, there are restrictions on certain computers (ex. you may need to be signed into VPN) that can block access.

Tourist
Posts: 2

Re: I can't sign in to Quik app on MacBook

[ New ]

i tried to uninstall it several times but it still freezes on this step.

Screen Shot 2019-12-28 at 5.07.13 PM.png
GoPro Community Manager
Posts: 7,797

Re: I can't sign in to Quik app on MacBook

[ New ]

Not sure what's happening then, but our team at https://gopro.com/help/ContactUs can do more troubleshooting with you on this.