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Anonymous
Posts: 0

I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

Hello, so like the title says I can't connect my gopro (hero 5 session) to my phone (pixel 2). I've tried the basic stuff like factory resetting and reinstalling the app but I think it's communication issue between the phone and the camera. 

 

Any help would be appreciated. Thank you.

Anonymous
Posts: 0

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

I've managed to connect it to wifi manually and my phone recognizes the network, but the app doesn't recognize the camera.

GoPro
Posts: 3,924

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

Hi @Anonymous,

 

I would recommend working with our Support Team on this one. I have heard of a few issues with the Pixel 1 but not with the Pixel 2. They should be able to troubleshoot your specific setup! https://gopro.com/help/ContactUs

 

Let us know how it goes!

 

Best,

Ryan

Anonymous
Posts: 0

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

Solved!

 

Had to do a manual update. (Different than connecting to your desktop) 

Afterwards removed all previous wifi/bluetooth connections that were there from the settings of the phone and reset the go pro connection.

Than had to manually connect the gopro to my wifi, (not through the app, same procedure on the gopro to make the wifi network pop up.) Than connect it once more through the app, and it finally registered the camera.

Tourist
Posts: 11

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

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How do you do a manual update? Explain please
GoPro
Posts: 23,316

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

Hi @reddusk25314

 

If you are looking to manually update your HERO5 Session, please refer to these steps:

  1. Go to the Update page: HERO5 Session
  2. Under "Other ways to update" click "Update your camera manually."
  3. Enter your serial number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

 

Let me know how it goes.

 

Thanks!

EJ

Tourist
Posts: 11

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

@aragon1006 thanks, I commented here but I'm using GP Hero 6. I looked here for solution too. I managed to connect it no problem to my old iPhone 5 :/ which I'm not using. Is there a troubleshooting for GP Hero 6 that I've not tried?

 

I looked at the link you sent. First step is to register my GP. Serial number is inside the battery slot? There is a sticker inside, but there is no way I can read iside of the casing. 

 

Tourist
Posts: 11

Re: I can't connect my Pixel 2 to my hero 5 session, through the gopro app.

[ New ]

Followed the link. 

 

Used pincers to remove that sticker and read searial number.

 

Successfully updated the camera.

 

Tried wifi 2.4ghz and 5ghz.

 

It pairs at first, then I get the same loving message:

 

'We can't connect to GoPro'