Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-182351%22%20slang%3D%22en-US%22%3EI%20can%20not%20register%20my%20Hero%205%20I've%20got%20onto%20the%20registration%20page%20and%20it%20wont%20go%20passed%20that.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182351%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20doesn't%20look%20like%20the%20registration%20page%20is%20accepting%20my%2014%20digit%20number%2C%20it%20remains%20in%20a%20red%20box%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-182351%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182362%22%20slang%3D%22en-US%22%3ERe%3A%20I%20can%20not%20register%20my%20Hero%205%20I've%20got%20onto%20the%20registration%20page%20and%20it%20wont%20go%20passed%20that.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182362%22%20slang%3D%22en-US%22%3EI%20just%20tested%20it%20and%20it%20worked%20for%20me.%20Be%20sure%20that%20you%20aren't%20confusing%20zeros%20for%20O's%20and%20vice%20versa.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182363%22%20slang%3D%22en-US%22%3ERe%3A%20I%20can%20not%20register%20my%20Hero%205%20I've%20got%20onto%20the%20registration%20page%20and%20it%20wont%20go%20passed%20that.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182363%22%20slang%3D%22en-US%22%3E%3CP%3ECheers%2C%20I'll%20try%20agaion%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182364%22%20slang%3D%22en-US%22%3ERe%3A%20I%20can%20not%20register%20my%20Hero%205%20I've%20got%20onto%20the%20registration%20page%20and%20it%20wont%20go%20passed%20that.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182364%22%20slang%3D%22en-US%22%3EI%20sent%20you%20a%20private%20message%20with%20more%20details.Also%2C%20you%20can%20register%20your%20camera%20and%20download%20the%20firmware%20by%20logging%20into%20the%20main%20GoPro%20website.%20Using%20the%20drop%20down%20by%20your%20name%20go%20to%20settings%26gt%3Bdevices%26gt%3BAdd%20device).%20Once%20your%20device%20is%20added%20you%20will%20be%20able%20to%20download%20the%20firmware%20on%20the%20settings%20page%20instead%20of%20needing%20to%20go%20to%20the%20Update%20page.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182366%22%20slang%3D%22en-US%22%3ERe%3A%20I%20can%20not%20register%20my%20Hero%205%20I've%20got%20onto%20the%20registration%20page%20and%20it%20wont%20go%20passed%20that.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182366%22%20slang%3D%22en-US%22%3EThanks%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182374%22%20slang%3D%22en-US%22%3ERe%3A%20I%20can%20not%20register%20my%20Hero%205%20I've%20got%20onto%20the%20registration%20page%20and%20it%20wont%20go%20passed%20that.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182374%22%20slang%3D%22en-US%22%3E%3CP%3ESorted%20Thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 4
Accepted Solution

I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

It doesn't look like the registration page is accepting my 14 digit number, it remains in a red box?


Accepted Solutions
Explorer
Posts: 11,638

Re: I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

I sent you a private message with more details.

Also, you can register your camera and download the firmware by logging into the main GoPro website. Using the drop down by your name go to settings>devices>Add device). Once your device is added you will be able to download the firmware on the settings page instead of needing to go to the Update page.

View solution in original post


All Replies
Explorer
Posts: 11,638

Re: I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

I just tested it and it worked for me. Be sure that you aren't confusing zeros for O's and vice versa.
Sightseer
Posts: 4

Re: I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

Cheers, I'll try agaion

 

Explorer
Posts: 11,638

Re: I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

I sent you a private message with more details.

Also, you can register your camera and download the firmware by logging into the main GoPro website. Using the drop down by your name go to settings>devices>Add device). Once your device is added you will be able to download the firmware on the settings page instead of needing to go to the Update page.
Sightseer
Posts: 4

Re: I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

Thanks
Sightseer
Posts: 4

Re: I can not register my Hero 5 I've got onto the registration page and it wont go passed that.

Sorted Thanks