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Tourist
Posts: 3

I can not open old GoPro account as the old email linked to it, is no longer in use

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i had a original gopro account but login details use a email that no longer works , unfortunately i had some good photage that i would like to get back and put on my new account? any ideas thanks

GoPro
Posts: 19,815

Re: I can not open old GoPro account as old email not no longer in use working

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Hello, @luckyhassa67. When was the last time that you have logged into your old GoPro account? If the old email address is associated to an account that has been cancelled, you'd have only 30 days to access and download your PLUS footage. If you are still within this period, try logging in through plus.gopro.com and see how it goes. Thanks!

Tourist
Posts: 3

Re: I can not open old GoPro account as old email not no longer in use working

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hi https://community.gopro.com/t5/forums/replypage/board-id/Cameras/message-id/138744#

 

mariustanya 

 

Unfortunately last time logged into old account was last year, first my email was compromised and then my Macbook died...had back ups of photos etc and some videos.

Only noticed on my external hard drive that none of my old gopro vids were on my backup....as now during lockdown have finally found time to learn how to edit!!!

I set up new gopro account as couldnt loggin after lost my email and only last week realised how much footage was missing.

I guess no chance of getting it back now??

GoPro
Posts: 14,208

Re: I can not open old GoPro account as old email not no longer in use working

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@luckyhassa67, just to clarify, the email address associated with your old GoPro user account is no longer accessible (outside GoPro)? What happens when you try to log in through https://gopro.com/login using this old email address?

Tourist
Posts: 3

Re: I can not open old GoPro account as old email not no longer in use working

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Hi thanks for getting back to me
Yea problem being I originally forgot my password, and now can’t reset as email no longer exists
GoPro
Posts: 14,208

Re: I can not open old GoPro account as old email not no longer in use working

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@luckyhassa67, gotcha. Is your GoPro user account (associated with the old email address) subscribed to PLUS? Please send the email info to me via private message -- hover your cursor over my username and click Send Message.