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Tourist
Posts: 2

I can not connect the app to my gopro Hero 05

I just unboxed a Hero Black 05.  I have downloaded the app but cannot connect with the camera.  I follow the instructions but with no success.  Any tips or advice?

 

Also, I am trying to register the camera on this site, but for the life of me cant read the serial number that is inside the battery casing.  How???

Highlighted
Sightseer
Posts: 1

Re: I can not connect the app to my gopro Hero 05

Estou com o mesmo problema, minha camera não conecta ao app. E o numero de serie é impossivel de ver

Highlighted
GoPro
Posts: 5,846

Re: I can not connect the app to my gopro Hero 05

Hi @jaco191178,

 

May I know what phone are you using?

Have you tried clearing your Phone's Bluetooth Settings?

Try to delete or unpair your camera from your phone's bluetooth settings if you can see it there. 

Reset the camera and pair it again. 

 

If issue persist try to update your camera manually. 

 

Regarding your camera's serial number. 

It can also be found on your camera's settings. 

Under preferences and about this GoPro.

 

 

Regards,

-Jay 

 

Highlighted
Tourist
Posts: 2

Re: I can not connect the app to my gopro Hero 05

Thanks @graytree76514 

 

My phone is a LG G7 ThinQ.

 

So I may have had a blonde moment.  I was on my home wifi network when I tried to connect to my Hero5.  As soon as I disconnected with it, my phone picked up my camera.  So I understand the wifi part now.

 

I had no idea the phone and camera also connects by Bluetooth.  Is this something I should setup?

 

Thank you re the serial number.  Helps allot!

 

Thanks again!

 

Jaco