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Tourist
Posts: 4

I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

It seems that all the answers to this question direct people to WIFI password reset.  

GoPro
Posts: 9,544

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

Yes @graydawn71843

 

Please check out the instructions here: Reset Wi-Fi Name and Password

Once done, proceed with the pairing process.

 

Let us know how it goes.

 

Thanks!
Ej

 

Tourist
Posts: 4

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

I have tried this process several times to no avail. When I insert the SD card the setup does not run. The camera just goes into standard use mode. I have formatted the card and tried a different card. 

Explorer
Posts: 11,688

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

Be sure to place the UPDATE folder onto the blank SD card (Note, you need to extract the UPDATE folder from the UPDATE.zip file that you download).
Adventurer
Posts: 9,239

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

[ Edited ]

In the Photo you  do exactly that, the rest will work, did you do exactly that because it sounds like you did not?  You may  want to format your card it is advised that you do so no issues can  occure while firmware flashes,  when 100% completed the firmware will bedeleted, I suggest to again format your card.  lets us know if it works.

 

11.png

Tourist
Posts: 4

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

I have followed the instructions to a T. I have extracting the files to my computer and moving them to the SD extracting the files straight to the SD. Loading the zip to the SD and extracting to the SD. I have also tried the firmware with wi-fi reset and just wi-fi reset with still no luck
Explorer
Posts: 11,688

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

Extract the UPDATE folder to your computer, not the SD card. Format your SD and then transfer the UPDATE folder (not UPDATE.zip) to your SD card.
Explorer
Posts: 11,688

Re: I am trying to pair my Hero 3+ to a new phone using the GOPRO app, I forgot the Camera Password

Do not move just the individual files. They must be the UPDATE folder. Note, if your extracted the UPDATE folder previously to your computer, any new extractions will get a number automatically added to the end of the name. These will not work. The files must be in a folder named UPDATE, nothing else.