07-19-2019 12:08 AM
I am trying to charge my Gopro6 but instead of charging its consuming heat.I have two original go pro batteries. For both the result is same. what should I do ? There is no service centre in Kolkata.
07-19-2019 04:30 PM
Sorry to hear about the trouble. Try removing the battery and SD card from the camera. Then using the GoPro USB-C cable, connect the camera to a wall charger (5V 2A). Leave it connected for a few seconds until the red light comes up. Then, power it on by pressing the Mode button.
If the camera powers on without the battery installed, then the issue could be stemming from your batteries. However, if the camera still won't give any indication of power, this can indicate that the issue is with a faulty camera.
Please let our Support team know so they can look into options on how we can extend our assistance and help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.