I am having trouble switching off my GoPro - it suggests I try a manual update but am having trouble

[activesurf886]

When I try to register my camera for a manual update it says the number I have put in is for a "different" camera. Not sure what to do next

[aragon1006]

Hi @activesurf886

Make sure you are on the correct update link based on your camera model.

https://gopro.com/en/us/update

For reference, you may also check Find Your GoPro Serial Number

Let us know how it goes.

Thanks!
Ej