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Sightseer
Posts: 3

I am having serious issues with my gopro hero 7 black.

i am having an issue connecting my Gpro H 7 Black with my phone. see imageIMG_20190614_201449.jpg . I have tried to contact customer support but it says "

Chat Support for GoPro Care Customers is available 24/7 (some languages not supported)
this language is not supported in the region you are in.".... 
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GoPro
Posts: 13,084

Re: I am having serious issues with my gopro hero 7 black.

Hello @abhinaynawani

 

Sorry about the trouble. Have a go at the steps below:  

 

Perform a factory reset on the camera. Once it powers back on, remove the battery and wait a few minutes, then reinsert the battery once more and power it back on. Go through the pairing process once more, and the camera will pair just fine.

Please note that you may have to attempt this multiple times. Let us know how it works out.

 

Thanks, 

Marius

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Sightseer
Posts: 3

Re: I am having serious issues with my gopro hero 7 black.

have performed this several times (after 10 times i lost the count). 

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GoPro
Posts: 13,084

Re: I am having serious issues with my gopro hero 7 black.

It would be best to get in touch with Support for further assistance, @abhinaynawani. You may reach them through https://gopro.com/help/ContactUs . 

Highlighted
Sightseer
Posts: 3

Re: I am having serious issues with my gopro hero 7 black.

this problem. please help.

Screenshot_20190615-090733.png