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Tourist
Posts: 5

Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

I have a question about the Hypersmooth 2.0 because I am not sure if it works properly or not. I tried searching and reading everything I could about it but I am still not convinced that it works how it should.
I only had Hero 6 black before upgrading to 8 so I am not sure how good/bad it should be.

 

I have 1.60 firmware update. Tried also updating it manually.

Clips were shot in:
- 4K 30fps linear
- hypersmooth - boost
- bit rate - high
- shutter - auto
- ISO 100-400
- sharpness - medium
- color - flat

 

Time of these clips was a sunny evening, a lot of sun, good lighting conditions. They were all shot in a timespan of 2-5 minutes, without any setting change. On the second clip you can clearly see that Hypersmooth worked fine, but on the others it did not. The clips where I feel the hypersmooth is working properly happens in like 5-10% of shots. Most of them are terribly shaky even when I try to shoot them steadily.

I tried different environments and a lot of different settings as well, hypersmooth on high, boost, different resolutions, iso etc ...

 

Clip #1 - bad
https://www.miloscerny.com/downloads/GH011316.MP4

 

Clip #2 - good (stabilization worked properly) - shot in the same minute as Clip #1
https://www.miloscerny.com/downloads/GH011318.MP4

 

Clip #3 - bad
https://www.miloscerny.com/downloads/GH011322.MP4


Accepted Solutions
Tourist
Posts: 5

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Ok, I guess I can mark this as SOLVED for the future people coming to this thread, because after the contacting of the support, the solution is to replace the camera. I have to send the camera to them (on their charge) and they will replace it with a new one. Hopefully the new one will be ok.

View solution in original post


All Replies
GoPro
Posts: 27,018

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Hi @miloscaron2825

 

Thanks for sharing some sample files and the settings used.

What SD card are you using?

Do you happen to remember if the second sample file was recorded via QuikCapture?

Have you tested other resolutions? Say 1080/60 or 2.7k/30.

This is just to help isolate where the trouble might be.

 

Regards,

Ej

 

 

Tourist
Posts: 5

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Thank You for the quick response.

- The memory card I have is: SanDisk micro SDXC 128 GB Extreme A1 UHS-I (V30)
- It wasn't shot with QuickCapture
- I have also tried other resolutions, but it was the same thing. I have to admit I didn't test them throughly because 4K is the main resolution I am interested in. I did try them though and there was no difference there.

Tourist
Posts: 5

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Hold on. I think you are right. After a closer look I think it does actually work properly with 1080p 60fps.

Would this mean that the issue is the SD card?

GoPro
Posts: 27,018

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Hi @miloscaron2825

 

Thanks for posting back.

Yes, it can also be the SD card.

Try to get another recommended SD card. Do a couple of test recordings.

 

If it's still the same, it will be best to reach out to our Support Team.

They are available through https://gopro.com/help/ContactUs

You may also refer them to this thread.

 

Regards,

Ej

Tourist
Posts: 5

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

@aragon1006 Thank You for the responses.

I have one other SD card (from my drone) - SanDisk MicroSDXC 128 GB Extreme Plus A2 UHS-I (V30) U3. But even with this one, the result is the same. Stabilization working in 1080p but in 4K nothing.

 

I guess I will try to solve this with the support somehow.

GoPro
Posts: 27,018

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Yes @miloscaron2825

 

Make sure to let them know of the steps you have tried/tested.

It will be easier if you refer them to this post.

 

Let us know how it goes with the Support Team.

 

Regards,

Ej

Tourist
Posts: 5

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

Ok, I guess I can mark this as SOLVED for the future people coming to this thread, because after the contacting of the support, the solution is to replace the camera. I have to send the camera to them (on their charge) and they will replace it with a new one. Hopefully the new one will be ok.

Adventurer
Posts: 13,858

Re: Hypersmooth 2.0 works only in like 5% of my shots

[ New ]

wow so gopro charged you shipping. and in return the shipping is on gopro, correct, they do at time to time.