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Tourist
Posts: 3

Humedad en mi GoPro hero 7 silver

Compre una GoPro hero 7 silver, y me comenzó a fallar, se me apagaba, no me enlazaba por lo que lo lleve al servicio técnico donde la compre,(worten) me comunican que lo llevaron al servicio técnico oficial y que no lo cubre la garantía porque tiene humedad, y me adjuntan una foto de la tapa de la tarjeta Sd con la carcasa exterior con restos de humedad, no así la goma que provee de hermeticidad a la galería, entendiendo que es sumergible hasta 10 metros no entiendo esta argumentación
GoPro
Posts: 2,903

Re: Humedad en mi GoPro hero 7 silver

@loyalshore2278, sorry to hear about what happened. So long as all camera doors are closed, the HERO7 Silver is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 3

Re: Humedad en mi GoPro hero 7 silver

Nunca use la go pro sin estar bien cerrada y nunca a más de la profundidad de una piscina, pero el servicio técnico se supone que oficial para la distribuidora worten me dice que no me cubre garantía por humedad, donde podría enviar Las fotos que me remite el servicio técnico para que me den su opinión como fábrica
Tourist
Posts: 3

Re: Humedad en mi GoPro hero 7 silver

Buenas ¿alguien de go pro podría darme una solución?, ya que no estoy nada conforme con la solución que me da el supuesto servicio técnico, y la única solución eficaz que me queda es interponer una demanda en consumo, ya que si mi cámara es sumergible 10 metros es imposible que el fallo que le reclamo a la garantía sea por “humedad” y no me cubra, me gustaría poder enviar Las fotos que me envíaron a la marca para saber cómo actuar ¿¿¿algún teléfono de contacto para España???
GoPro
Posts: 2,903

Re: Humedad en mi GoPro hero 7 silver

@loyalshore2278, should you need further assistance, you may reach out to our Support team by phone or live chat through https://gopro.com/help/ContactUs.