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Tourist
Posts: 3

Huawei P10 cannot connect to Hero 7 White

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Hey guys, 

 

I was trying to pair my new Hero 7 white camera with my phone (Huawei P10 lite), but I can´t. I have tried, change the frecuency band from 5 Ghz to 2.4 Ghz, and also resetting the camera to its default settings, but none of those worked. 

Tourist
Posts: 3

Re: Huawei P10 cannot connect to Hero 7 White

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After a few tries, figure it out. In order for it to establish the connection, I had to turn off my phone (P10 Lite) bluetooth. I also tried with my wife´s phone, which is a Huawei Mate 20, and it worked without requiring to disable its bluetooth. 

Hope it work for you guys! Smiley Happy

Sightseer
Posts: 1

Re: Huawei P10 cannot connect to Hero 7 White

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Huge thanks for this advice! I've tried for hours until I found this answer. My camera is 7 Black, but shutting down the bluetooth helped immediately and obviously you can turn it on once you have establised the connection. My phone is P10.

Tourist
Posts: 3

Re: Huawei P10 cannot connect to Hero 7 White

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Excelente! Me alegro que haya sido de utilidad.Smiley Very Happy