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Reply
Tourist
Posts: 3
Accepted Solution

Huawei Mate 10 Pro - No connection via 5GHz

When I try to connect my hero 6 to my quik app on my phone (huawei mate 10 pro) at 5ghz it connects but nothing works. I cant preview the feed or acces my media nor settings. When I change the cameras frequency to 2.4ghz everything works fine. My phone is capable of handling 5ghz networks. Is there any known issue for this problem?
Thank you in advance

Accepted Solutions
GoPro
Posts: 8,509

Re: Huawei Mate 10 Pro - No connection via 5GHz

 

 

Hi @viptr

 

HERO6 Black and Fusion (if purchased in an applicable region) has the option to select the Wi-Fi band (5GHz or 2.4GHz).

 

Where did you purchase the camera?

 

 

 

Thanks!

 

View solution in original post


All Replies
GoPro
Posts: 8,509

Re: Huawei Mate 10 Pro - No connection via 5GHz

 

 

Hi @viptr

 

HERO6 Black and Fusion (if purchased in an applicable region) has the option to select the Wi-Fi band (5GHz or 2.4GHz).

 

Where did you purchase the camera?

 

 

 

Thanks!

 

Tourist
Posts: 3

Re: Huawei Mate 10 Pro - No connection via 5GHz

My camera has the both options enabled. But 5ghz doesn't work with my go pro app. My phone has also 5ghz wifi support. In 2.4ghz works like a charm but has very slow file trasfer because of thew 2.4ghz connection

GoPro
Posts: 3,505

Re: Huawei Mate 10 Pro - No connection via 5GHz

 

Hi @viptr

 

I would suggest to try contacting GoPro Customer Support. 

 

They might be able to assist. 

https://gopro.com/help/ContactUs


Best Regards,

-Jay 

Tourist
Posts: 3

Re: Huawei Mate 10 Pro - No connection via 5GHz

I 've searched the web and contacted support. Support told me that this is a known issue and it will be fixed in a later update but from what I found in web most people with various phone models have the same issue with me from the product's launch so I dont believe that it will be fixed. The camera is out quite some time and I think that they would have found a solution by now. Thank you very much for the responce!

GoPro
Posts: 3,505

Re: Huawei Mate 10 Pro - No connection via 5GHz

 

Thanks for your effort @viptr

 

We'll let you know as soon as we found a resolution or as soon as the update/patch is up. 

 

Best Regards,

-Jay