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Sightseer
Posts: 1

How to send back for repair? Recordings fail over and over again.

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First of all, using some sort of forum instead of creating a repair ticket is super lame.

That said: my camera regularly fails recording: sound track is recorded for the whole session while just a single frame is recorded for the duration of the video.

I had this problem before and GoPro support gave the advice / instructions to do a manual software update/install. This never fixed these issues.

The sdcard is the one I received with the GP9.

How to proceed? I don't have the idea this is a software problem.
Nomad
Posts: 165

Re: How to send back for repair? Recordings fail over and over again.

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GoPro don't do repairs.
GoPro
Posts: 16,014

Re: How to send back for repair? Recordings fail over and over again.

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@teunc57, we'd like to gather more details about the issue so we can help you better. When you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. Thanks!