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Tourist
Posts: 1

How to return items

Impossible to contact GoPro and chat service is never available
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Adventurer
Posts: 12,638

Re: How to return items

 the time you contact is important.

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GoPro
Posts: 6,818

Re: How to return items

Hello @merseymermaid13. Please contact our Support Team during business hours. Additionally, when contacting them through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please try to manually enter the details on the form; do not copy-paste the info.

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.