a week ago
Hello @merseymermaid13. Please contact our Support Team during business hours. Additionally, when contacting them through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please try to manually enter the details on the form; do not copy-paste the info.
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