Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-363042%22%20slang%3D%22en-US%22%3EHow%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363042%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20Hero%203%2B%20camera%20and%20am%20looking%20to%20completely%20reset%20this%20to%20original%20settings%20so%20I%20can%20start%20from%20scratch%2C%20I%20have%20forgotten%20my%20password%20and%20the%20email%20address%20I%20originally%20registered%20with%20is%20no%20longer%20active..%20is%20there%20any%20way%20I%20can%20do%20this%3F%20It%E2%80%99s%20been%20years%20since%20I%20last%20used%20it%20and%20would%20love%20to%20again!%20Thanks%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-363042%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363114%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363114%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109181%22%20target%3D%22_blank%22%3E%40zippypike8040%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20definitely%20reset%20your%20camera's%20Wi-Fi%20name%20and%20password%20by%20doing%20a%20manual%20update.%20Visit%20this%20page%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EOnce%20you%20get%20there%2C%20select%20the%20camera%20model%20that%20you%20have%20-%20HERO3%2B.%3C%2FP%3E%0A%0A%3CP%3EAfter%20choosing%20the%20camera%20model%2C%20select%20%22Update%20your%20camera%20manually%22%20then%20put%20in%20your%20camera's%20serial%20number%2C%20and%20your%20existing%20email%20address%20(not%20necessarily%20the%20old%20one%20that%20is%20no%20longer%20active).%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFollow%20the%20next%20steps%20as%20indicated%20on-screen.%20Let%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-402162%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-402162%22%20slang%3D%22en-US%22%3EMarius%2C%20you%20keep%20referring%20people%20to%20the%20Hero3%2B%20page%20to%20update%20manually.%20However%20there%20is%20NOTHING%20ON%20THAT%20PAGE%20TO%20MANUALLY%20UPDATE%20A%20HERO3%2B.%20Please%20go%20look%20at%20that%20page.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-402263%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-402263%22%20slang%3D%22en-US%22%3EOnce%20you%20select%20the%20Hero3%2B%20from%20the%20update%20page%20linked%20above%2C%20there%20is%20literally%20nothing%20else%20that%20you%20can%20do%2C%20other%20than%20manually%20update%2C%20from%20that%20page.%20be%20sure%20you%20are%20visiting%20it%20on%20a%20computer%20and%20not%20a%20mobile%20device.%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero3_plus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero3_plus%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403739%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403739%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%20I%20don't%20have%20Internet%20at%20home%20and%20have%20to%20use%20my%20cell%20phone%20to%20download.%20Not%20one%20admin%20has%20mentioned%20only%20using%20a%20PC.%20What's%20strange%20is%20I%20see%20the%20manual%20update%20section%20on%20the%20Hero3%20(not%20plus)%20page%2C%20but%20it's%20not%20on%20the%20Hero3%2B%20page.%20The%20only%20thing%20I%20see%20on%20the%20Hero3%2B%20page%20is%20the%20GoPro%20App%20info%20and%20some%20release%20notes.%20On%20another%20post%20it%20had%20a%20link%20to%20a%20non-GoPro%20site%20that%20mentioned%20the%20Hero3%2B%20files%20(many%20users%20said%20worked%20for%20them)%20but%20that%20link%20doesn't%20work%20now.%3CBR%20%2F%3EIsn't%20there%20any%20other%20way%20to%20DL%20the%20necessary%20files%3F%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403759%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403759%22%20slang%3D%22en-US%22%3EAt%20this%20point%2C%20I%20think%20you%20should%20contact%20GoPro%20Support%20and%20see%20if%20they%20can%20assist%20you%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403792%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20reset%20to%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403792%22%20slang%3D%22en-US%22%3EThanks%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

How to reset to factory settings

I have a Hero 3+ camera and am looking to completely reset this to original settings so I can start from scratch, I have forgotten my password and the email address I originally registered with is no longer active.. is there any way I can do this? It’s been years since I last used it and would love to again! Thanks 

GoPro
Posts: 7,959

Re: How to reset to factory settings

Hello @zippypike8040

 

You can definitely reset your camera's Wi-Fi name and password by doing a manual update. Visit this page: https://gopro.com/en/us/update

Once you get there, select the camera model that you have - HERO3+.

After choosing the camera model, select "Update your camera manually" then put in your camera's serial number, and your existing email address (not necessarily the old one that is no longer active). 

Follow the next steps as indicated on-screen. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 9

Re: How to reset to factory settings

Marius, you keep referring people to the Hero3+ page to update manually. However there is NOTHING ON THAT PAGE TO MANUALLY UPDATE A HERO3+. Please go look at that page.
Explorer
Posts: 11,733

Re: How to reset to factory settings

Once you select the Hero3+ from the update page linked above, there is literally nothing else that you can do, other than manually update, from that page. be sure you are visiting it on a computer and not a mobile device. https://gopro.com/en/us/update/hero3_plus
Tourist
Posts: 9

Re: How to reset to factory settings

@danielr15 I don't have Internet at home and have to use my cell phone to download. Not one admin has mentioned only using a PC. What's strange is I see the manual update section on the Hero3 (not plus) page, but it's not on the Hero3+ page. The only thing I see on the Hero3+ page is the GoPro App info and some release notes. On another post it had a link to a non-GoPro site that mentioned the Hero3+ files (many users said worked for them) but that link doesn't work now.
Isn't there any other way to DL the necessary files?
Thanks
Explorer
Posts: 11,733

Re: How to reset to factory settings

At this point, I think you should contact GoPro Support and see if they can assist you https://gopro.com/help/ContactUs
Tourist
Posts: 9

Re: How to reset to factory settings

Thanks