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Sightseer
Posts: 3
Accepted Solution

How to reset the Hero4 password?

I have forgotten the password for my camera (not the Wifi password) so I can’t get the camera to pair with my phone. I have checked the internet and all I seem to find is about resetting the Wifi password which I don’t need. Any help or ideas would be very much appreciated. Thanks.


Accepted Solutions
GoPro
Posts: 6,971

Re: How to reset the Hero4 password?

 

Hi @aido77

 

If the reset has been successful, your camera will be generating a PIN code.

If the app is still prompting for the password then it means that the reset did not push through.

  1. Turn the camera ON.
  2. Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  3. Select the red shutter button on top of the camera.
  4. Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  5. Press the mode button to select “Reset Wi-Fi”
  6. Press the shutter button to select
  7. Press the mode button to select “Reset”
  8. Press the shutter button

Once done, get your app and your camera to pairing mode.

Your phone should ask for a PIN, once entered it will then ask you to set up your preferred Wi-Fi name and password.

 

If all else fails, please reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
Adventurer
Posts: 8,528

Re: How to reset the Hero4 password?

[ Edited ]

I turn on wifi and  forget my device, and del camera in gopro app. and forget my device in bluetooth, and then simply factor yreset the camera.

 

and do it from the start,    something gopro does not permantly keep in there 

GoPro
Posts: 6,971

Re: How to reset the Hero4 password?

 

Hi @aido77

 

To pair the camera with the app you will need to enter a W-Fi password.

Are you referring to the Bluetooth PIN or the logins for the app?

What HERO4 camera are you working on?

 

Here's an article on how to reset the camera's Wi-Fi information depending on the model.

 

Once the reset is done, try pairing the camera again.

Please note that you  may need to forget the Bluetooth ID on your phone's settings.

 

Let us know how it goes.

 

Thanks!

Ej

 

Sightseer
Posts: 3

Re: How to reset the Hero4 password?

Hi @aragon1006,

 

Thanks for your response. I have reset the camera’s Wi-Fi a number of times and tried entering the default “goprohero” password but it still doesn’t work. I am unable to pair my phone with the camera using the pin xxxx because it asks for the camera password which I have forgotten unfortunately. I have tried everything but nothing seems to work.

 

By the way, I am using a Hero 4 silver.

 

Thanks,

 

Aido

GoPro
Posts: 6,971

Re: How to reset the Hero4 password?

 

Hi @aido77

 

If the reset has been successful, your camera will be generating a PIN code.

If the app is still prompting for the password then it means that the reset did not push through.

  1. Turn the camera ON.
  2. Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  3. Select the red shutter button on top of the camera.
  4. Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  5. Press the mode button to select “Reset Wi-Fi”
  6. Press the shutter button to select
  7. Press the mode button to select “Reset”
  8. Press the shutter button

Once done, get your app and your camera to pairing mode.

Your phone should ask for a PIN, once entered it will then ask you to set up your preferred Wi-Fi name and password.

 

If all else fails, please reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Sightseer
Posts: 3

Re: How to reset the Hero4 password?

Hi @aragon1006,

 

Thanks for the further information. I tried resetting everything again and this time it worked so thanks again for your help. Just in time for my holiday next week so I am relieved I managed to sort out this problem.

 

Regards,

 

Aido

GoPro
Posts: 6,971

Re: How to reset the Hero4 password?

 

I am so glad that your camera is all set up @aido77

 

Feel free to post back should you need additional information.

 

Enjoy your holiday!

 

Regards,

Ej